topic Re: Cannot log into web portal and android app. in Arlo Essential Outdoor 2nd Gen

Cannot log into web portal and android app.

L1090 — Fri, 13 Jun 2025 19:06:04 GMT

Cannot log into my arlo secure on my PC, my android phone and android tablet. Tried several suggestions to fix by arlo community such as reinstalling app, force stop, clearing cache and data storage, changing password, turning on and off PC, phone, tablet and resetting wifi. Nothing works. Arlo customer service nonexistent unless I have a paid subscription. No suggestions on arlo support sites that I can find have worked.

Re: Cannot log into web portal and android app.

ShayneS — Mon, 16 Jun 2025 21:10:43 GMT

Hi @L1090

Are you still experiencing this symptom? Are you receiving any error messaging?

Re: Cannot log into web portal and android app.

L1090 — Mon, 16 Jun 2025 22:17:02 GMT

The problem for some reason fixed itself 24 hours later, everything worked. Logged in no problem. Thank you for responding. Have a good day.

Re: Cannot log into web portal and android app.

ShayneS — Mon, 16 Jun 2025 22:51:40 GMT

@L1090

Got it, thanks for the update, let us know if you need any help.