topic Re: Love the camera hate the new app update in Arlo Essential Outdoor 2nd Gen

Love the camera hate the new app update

DHB2 — Fri, 16 Aug 2024 22:31:02 GMT

I have a complete Arlo solution for my outdoors and indoor property. Love these things. However, since adding the new 2nd Gen cameras I was forced to update the Arlo App. Which is where me and the Mrs. disappointment started.
I usually like App updates, however, with all the changes we somehow lost the ability to simply disarm a camera easily.

When I know the wife and I are going to spend some time on the back deck for instance. I used to simply go in to Arlo App and disarm that camera. Took about 2 seconds.

Now.,….I have no idea. I just disarm my entire property since there doesn’t seem to be an easy way.

Why Arlo? Help me understand.

Fix it please.

Re: Love the camera hate the new app update

Edinburgh_lad1 — Fri, 16 Aug 2024 23:48:46 GMT

There have been many complaints on here and elsewhere how user unfriendly the new interface is.

Re: Love the camera hate the new app update

StephenB — Sat, 17 Aug 2024 13:18:55 GMT

@DHB2 wrote:

When I know the wife and I are going to spend some time on the back deck for instance. I used to simply go in to Arlo App and disarm that camera. Took about 2 seconds.

Now.,….I have no idea. I just disarm my entire property since there doesn’t seem to be an easy way.

Just go into the camera settings for the deck camera, and turn the camera off. Then turn it on again when you back inside.

The only differences between disarm and off are

the camera needs to be turned on again to livestream
the camera remains off until you turn it on again (while a disarmed camera will re-arm on a schedule or geofencing).

Re: Love the camera hate the new app update

sicka7 — Tue, 12 Nov 2024 12:34:35 GMT

I HATE THIS NEW UPGRADE INTERFACE!!!!!!!! WTH, Arlo??? I want to old app and interface

Re: Love the camera hate the new app update

Hardwarenutz — Sat, 21 Dec 2024 03:48:24 GMT

The new app is awful. I miss seeing my recorded videos in a logical format. They were easy to view. Now there are rows of single videos. Scrolling through the videos is brutal.

This is not an upgrade but an attempt to sell more service.

Absolutely Horrible UI

i want my old app back!

Re: Love the camera hate the new app update

Samie09 — Tue, 07 Jan 2025 00:49:26 GMT

I may quit. This is horrible.

Re: Love the camera hate the new app update

Dbarlo2025 — Fri, 13 Jun 2025 14:13:44 GMT

I just upgraded to tfw new app because I had to

and I hate it too! I have 3 accounts with cameras on different properties and can’t view them all on same log

in like before. I’ve tried resharing and everything else but nothing works

If rhis can’t be resolved I am going to a POI system

Re: Love the camera hate the new app update

MB-SOCAL — Thu, 19 Jun 2025 03:55:08 GMT

I just did the same thing. Now I can’t see my 93 year old disabled father and another property we ow. This is gonna cause us to cancel 3 subscriptions and find something else. This interface is so idiotic and not streamlined at all. Arlo you are going backwards.
HORRIBLE HORIBLE HORRIBLE

i wished I hadn’t clicked that update that’s been taunting me for months. I said it can only be better—SO WRONG

Re: Love the camera hate the new app update

jguerdat — Thu, 19 Jun 2025 13:50:23 GMT

The fastest thing to do is to make sure all 3 accounts are using the same interface. It sounds like you migrated to the new one that uses Feed to view recordings so you also need to do the same thing for the other 2. At that point you can then view all shared devices with your login. You'll need to click on Home at the top and choose the appropriate Home listed there since each account gets a default Home location. The middle and bottom ones are for the other locations so I would suggest renaming Home for those accounts to make it obvious which one to choose.