topic Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base in Arlo Essential Outdoor 2nd Gen

Essential camera 2k 2nd gen won’t connect to VMB4000 base

Uteman — Fri, 06 Jun 2025 03:56:09 GMT

I just purchased a new essential 2k 2nd gen camera. It won’t connect to my VMB4000 base. The setup stops when the app says: searching for the device in our system. It will connect via WiFi, but I want to use the base. Any ideas on getting it to connect?

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

DannyBearAgain — Fri, 06 Jun 2025 04:08:45 GMT

I recall that the 2nd gen products were not connectable to the arlo Base/hubs when they were first sold.

An update was later released to allow them to connect but not sure if it was sent out to all Base/hub models.

Have you tried updating the base?

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

StephenB — Fri, 06 Jun 2025 11:42:09 GMT

Also make sure you are not using a friend account.

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

Uteman — Fri, 06 Jun 2025 15:27:14 GMT

The base is fully updated. The camera description says it should work with my base.

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

Uteman — Fri, 06 Jun 2025 15:28:17 GMT

I dont think i am using a friend account. I only have one account and am not sure what a friend account is.

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

BrookeN — Tue, 10 Jun 2025 17:41:49 GMT

Were you able to get the Essential to onboard onto the account?

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

Uteman — Tue, 10 Jun 2025 18:11:09 GMT

I removed the base station from my account, reinstalled it, then the new camera paired to it.

Re: Essential camera 2k 2nd gen won’t connect to VMB4000 base

BrookeN — Tue, 10 Jun 2025 18:33:27 GMT

Perfect! Thank you for the update, have a great day.