https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/App-doesn-t-recognize-new-phone/m-p/2451896#M4715 <P>I bought new phone, but the arlo info did not transfer properly over to the new phone from old and now it doesn't recognize new phone. Old phone was reset to factory settings, so all info was wiped. How to get arlo to recognize new device.</P> Fri, 30 May 2025 19:56:44 GMT jmac60 2025-05-30T19:56:44Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/App-doesn-t-recognize-new-phone/m-p/2451896#M4715 <P>I bought new phone, but the arlo info did not transfer properly over to the new phone from old and now it doesn't recognize new phone. Old phone was reset to factory settings, so all info was wiped. How to get arlo to recognize new device.</P> Fri, 30 May 2025 19:56:44 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/App-doesn-t-recognize-new-phone/m-p/2451896#M4715 jmac60 2025-05-30T19:56:44Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/App-doesn-t-recognize-new-phone/m-p/2451932#M4718 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1035097">@jmac60</a>&nbsp;wrote:<BR /> <P>I bought new phone, but the arlo info did not transfer properly over to the new phone from old and now it doesn't recognize new phone. Old phone was reset to factory settings, so all info was wiped. How to get arlo to recognize new device.</P> <HR /></BLOCKQUOTE> <P>Log into the app on your phone using your account credentials.&nbsp; After the web push notification times out, select email verification.&nbsp; It's easiest to do this near a PC, so you can get the code from the PC (not switching screens on the phone).</P> <P>&nbsp;</P> <P>Once in, you can trust the phone in the two factor authentication.</P> Thu, 29 May 2025 12:23:53 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/App-doesn-t-recognize-new-phone/m-p/2451932#M4718 StephenB 2025-05-29T12:23:53Z