Connection issues Essential Outdoor Gen 2

nl001 — Tue, 20 May 2025 17:02:20 GMT

I have 4 Essential Outdoor Gen 2 cameras(1.6.0) connected to a VMB4540 (1.26.0.0).

Everything worked fine until a few weeks ago where the cameras simply lose connection to the Smart Hub and remain offline until I manually reboot them.

It started with only one camera, so I thought it was the location and some sort of interference but now it affects all cameras.

I tried factory resetting the smart hub and all cameras and adding them again to no avail, the issue keeps coming back.

My doorbell does remain connected with no problem at all even though it is further away from the smart hub than the other cameras.

Is this a known issue?

Can I see any logging of the cameras anywhere to try and figure out what the issue is?

Re: Connection issues Essential Outdoor Gen 2

ShayneS — Wed, 21 May 2025 23:32:45 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.

topic Re: Connection issues Essential Outdoor Gen 2 in Arlo Essential Outdoor 2nd Gen

Connection issues Essential Outdoor Gen 2

Re: Connection issues Essential Outdoor Gen 2