topic Re: recording time is not correct in Arlo Essential Outdoor 2nd Gen

recording time is not correct

lamlambrianou — Tue, 08 Apr 2025 06:54:34 GMT

I have two locations with one camera installed on each place. For almost a year there was a problem with the time zone and finally the problem was resolved and my cameras now have the correct time zone which is UTC + 02:00 Athens, Buchavest.

By the end on March, in Europe, the time has changed (Dayligh Saving Time changes), the hour went one hour ahead (Sunday, March 30, 2025 — 1 hour forward ), but my cameras still have the old hour, that means my cameras are recording with one hour backward.

All computers and etc, automatically change the time but this didn't happen to my cameras.

How can i correct them ?

Best regards,

Lambrianos Lambrianou.

Re: recording time is not correct

ShayneS — Wed, 09 Apr 2025 17:08:11 GMT

Hi @lamlambrianou

Thanks for the feedback on this. Let me check with the team and I will report back was soon as possible.

Re: recording time is not correct

lamlambrianou — Wed, 23 Apr 2025 05:25:27 GMT

Dear All,

i haven't received any answer yet.

Please try to resolve the problem.

Best regards,

Lambrianos Lambrianou

Re: recording time is not correct

ShayneS — Wed, 23 Apr 2025 16:26:38 GMT

@lamlambrianou

Can you try going to Settings > Locations > edit the Address (add or remove a space) then Save. Then edit the address again to the correct one/format then Save.

Re: recording time is not correct

lamlambrianou — Thu, 24 Apr 2025 06:55:51 GMT

Dear All,

i did what you have told me and then the time zone changed automatically to cairo GMT +2 hours which is wrong.

The above change was made to my limassol home 1 location. The correct time zone is the one that i have to my second location (Platres home 2) which is GMT +2 athens bucharest.

I had the same problem with wrong time zone for almost a year ago, pleas see Case Number: 00672936 and now it seems to have again the same problem.

Your support changed set the correct time zone in both of my locations which is GMT +2 athens bucharest but the problem with the incorrect time arise by the end of March when the time in the whole Europe changed.

Please correct the time zone to my location Limassol home 1 or give me the ability to change the time zone.

Also solve the problem i mention in this current case number.

I don't want to pass the same situation i had with Case Number: 00672936 in which i was getting instructions from your support to try one thing then another thing etc with out resolving the problem.

Best regards,

Lambrianow Lambrianou

Re: recording time is not correct

StephenB — Thu, 24 Apr 2025 11:19:31 GMT

@lamlambrianou wrote:

Your support changed set the correct time zone in both of my locations which is GMT +2 athens bucharest but the problem with the incorrect time arise by the end of March when the time in the whole Europe changed.

What happens if you change the address to match the one that is correct? Not ideal, but it shouldn't create any operational problems.

Re: recording time is not correct

lamlambrianou — Thu, 24 Apr 2025 14:18:42 GMT

Whenever I changed the address always set the Cairo time zone which is wrong.

From the previous expireance with the case number I mentioned before, there is no way to correct the time zone, you have to change it.

But the problem is even the time zone is correct since March the recording time is wrong.

Please focus to the problem and correct it.

Best regards.,

Lambrianos Lambroanou

Re: recording time is not correct

ShayneS — Fri, 02 May 2025 18:21:27 GMT

@lamlambrianou

Is your Phones time zone set to GMT+3?

Re: recording time is not correct

lamlambrianou — Sat, 03 May 2025 14:33:11 GMT

Yes it is GMT +03:00

Re: recording time is not correct

lamlambrianou — Thu, 08 May 2025 04:54:48 GMT

Any news about my case ?

The only solution is you change the time zone form my location 'Limassol Home 1' and set it with the one that is the correct and exist on my second location 'Platres Home 2'.

I had before this issue and you had correct it unless you give me an option to change it.

Please do something because this issue is annoying.

best regrads,

L. Lambrianou

Re: recording time is not correct

ShayneS — Thu, 08 May 2025 16:10:28 GMT

Hi @lamlambrianou

It looks like both locations are now in the correct time zones (Athens/Europe). Can you verify this and check to see if there is a one hour delay

Thank you

Re: recording time is not correct

lamlambrianou — Fri, 09 May 2025 04:57:54 GMT

Dear All,

Both locations they have now the same and correct time zone.

For my location 'Limassol Home 1' the recording time is correct, there is no one hour delay.

For my location 'Platres Home 2' there is on hour delay.

Actually at the event list there is one hour delay but when you click at the event and the second screen appears to show the video the recording time below the video is correct.

Please see bellow attached screen shots.

BR,

L. Lambrianou

Re: recording time is not correct

lamlambrianou — Wed, 14 May 2025 10:45:36 GMT

Dear All,

any news for my case ?

Did you manage to resolve my case ?

Best regards,

L. Lambrianou