topic Re: Not able to add the cameras back to Arlo Secure App in Arlo Essential Outdoor 2nd Gen

Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 07:52:30 GMT

Hello,

I have 3 Arlo Essential 2nd Gen outdoor cameras which were working fine. Recently I had some network issues which is fixed now, but since then, I am not able to add back the devices back to Arlo Secure App.

I have tried to do the factory reset multiple times, but still I am not able to add the devices back. Need your help to see if anyone of you have encountered similar issue and how it was fixed.

Re: Not able to add the cameras back to Arlo Secure App

StephenB — Fri, 25 Apr 2025 12:38:14 GMT

@tomardinesh wrote:

I have tried to do the factory reset multiple times,

Is the camera LED flashing amber?

Is the phone connected to your home wifi network with Bluetooth enabled? Also, make sure any VPN on the phone is disabled.

Re: Not able to add the cameras back to Arlo Secure App

jguerdat — Fri, 25 Apr 2025 13:14:12 GMT

Did you remove the camera from your account after resetting? Try this:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 14:18:47 GMT

Yes the camera shows flashing amber light and phone is connected to the same home WIFI network and bluetooth is also enabled. There is no VPN.

While connecting it always stucks at the screen which says "Searching for the device in our system..." and them it always fails giving same error message - "Camera failed to connect". Error code - 1120

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 14:19:17 GMT

Tried this multiple times....it isn't working

Re: Not able to add the cameras back to Arlo Secure App

StephenB — Fri, 25 Apr 2025 14:28:23 GMT

@tomardinesh wrote:

While connecting it always stucks at the screen which says "Searching for the device in our system..." and them it always fails giving same error message - "Camera failed to connect". Error code - 1120

When you look at the attached device list in your router, are you seeing the camera there?

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 17:10:13 GMT

No, I don't see the camera there in the connected list in the router

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 17:19:38 GMT

It only shows when I try adding the device again in the Arlo Secure App......, but once it fails, with error 1120....the device doesn't reflect in the Router connected list.

Re: Not able to add the cameras back to Arlo Secure App

StephenB — Fri, 25 Apr 2025 17:25:17 GMT

@tomardinesh wrote:

It only shows when I try adding the device again in the Arlo Secure App......, but once it fails, with error 1120....the device doesn't reflect in the Router connected list.

Do you have a subscription?

Are any of the cameras on-line?

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 17:32:20 GMT

Yes, I do have the subscription and none of the cameras are online....I can't add any one of them in the Arlo Secure App......getting stuck at same point again and again....

Re: Not able to add the cameras back to Arlo Secure App

StephenB — Fri, 25 Apr 2025 17:44:45 GMT

@tomardinesh wrote:

Yes, I do have the subscription and none of the cameras are online....I can't add any one of them in the Arlo Secure App......getting stuck at same point again and again....

The mods - @BrookeN , @JamesC , @ShayneS - can create a support ticket on your behalf.

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Fri, 25 Apr 2025 17:46:07 GMT

Thank, please do create and help me with the problem....

Re: Not able to add the cameras back to Arlo Secure App

tomardinesh — Sat, 26 Apr 2025 10:49:13 GMT

@BrookeN , @JamesC , @ShayneS ,.....please help me with this

Re: Not able to add the cameras back to Arlo Secure App

BrookeN — Mon, 28 Apr 2025 15:12:48 GMT

@tomardinesh please reach out to support via the app and they will be able to assist you further.