topic Re: can connect essential outdoor 2nd gen to vmb4000 in Arlo Essential Outdoor 2nd Gen

Can't connect essential outdoor 2nd gen to vmb4000

toadie73 — Thu, 24 Apr 2025 18:40:14 GMT

i just replaced my arlo pro cameras with essential outdoor 2nd gens and i was trying to connect them to my base station. vmb4000r3. the firmware on the base station is current at 1.26.0.0_4712_12a0681. and i did upgrade the firmware on both cameras to 1.6.0_1530_073be65, then removed them from reset them. i tried to repair with but when i was trying to connect to the base station the pair would fail for both cameras. this happened a couple of times, so i gave up and just connected my cameras to wifi. i thought that this issue was fixed in the oct 24 firmware update. or am i experiencing something new with the march 25 firmware update. i really want to use my base station and dont want to have to buy another on or just abandon it completely.

anyone got any suggestions or fixes.

Re: can connect essential outdoor 2nd gen to vmb4000

BrookeN — Wed, 09 Apr 2025 20:35:49 GMT

I have let the development team know the behavior you are seeing, I will update you as soon as possible.

Re: can connect essential outdoor 2nd gen to vmb4000

Martin_10 — Wed, 16 Apr 2025 01:32:26 GMT

I am having this exact same problem as well. The Arlo apps states it is “Searching for the device in our system…” hangs there for a while then connection fails. Camera LED blinks amber right before the failure.

Re: can connect essential outdoor 2nd gen to vmb4000

BrookeN — Wed, 16 Apr 2025 13:51:42 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: can connect essential outdoor 2nd gen to vmb4000

Martin_10 — Wed, 23 Apr 2025 19:26:12 GMT

Issue was fixed by removing the Arlo base station completely from my account and adding as a new base station.