topic Re: Can’t connect Arlo to the network in Arlo Essential Outdoor 2nd Gen

Can’t connect Arlo to the network

kimmihail — Wed, 09 Apr 2025 16:34:24 GMT

I have a problem. I connect to the camera, it shows the percentage of the device charge. The next step is connecting to WiFi. I entered the password and then the connection is in progress and at this step after 5 seconds the blue light stops blinking and an error appears asking to "try again". I tried with another camera, everything is exactly the same. Model number VMC3050

Re: Can’t connect Arlo to the network

StephenB — Wed, 09 Apr 2025 18:42:49 GMT

@kimmihail wrote:

Model number VMC3050

Are you choosing the 2nd gen Essential camera when you go into "add device"?

Re: Can’t connect Arlo to the network

kimmihail — Wed, 09 Apr 2025 19:41:06 GMT

Yes

Re: Can’t connect Arlo to the network

CarolCJ — Thu, 10 Apr 2025 13:16:48 GMT

I have been having trouble connecting my 2nd generation cameras to wifi all morning. I saw that at around 4 am, the cameras were not working, and I couldn't log in. Around 6 am, I could sign in, but all my cameras were offline now. My wifi was working fine. I tried to sign in but had no luck. I get the error saying Bluetooth problem, but my Bluetooth doesn't have a problem. So, I can't help but assume Arlo is having a big problem. I bought these cameras about 2 weeks ago and on a trail subscription for 30 days. It's not looking good for me with this significant issue already. I hope you were able to resolve your problem. I'm just waiting and hoping Arlo fixes the problem they are having sooner rather than later.

Re: Can’t connect Arlo to the network

jguerdat — Thu, 10 Apr 2025 13:21:37 GMT

Checking status.arlo.com shows no current or recent past issues. However, that's only at the servers and doesn't include anything between you and those servers that may have had problems.

Have you rebooted your router?

Re: Can’t connect Arlo to the network

kimmihail — Thu, 10 Apr 2025 14:26:29 GMT

Yes, I did it twice. I also reset the cameras to factory settings. I followed all the installation instructions. In the end, it gives me the error code 1120 In the app

Re: Can’t connect Arlo to the network

CarolCJ — Thu, 10 Apr 2025 20:15:06 GMT

Soon after I made my comment, my cameras came back online. So now I know what to expect and not try to fix the issue myself. It was on their end. I will just wait it out next time without troubleshooting. Of course I have a time limit on waiting it out. lol