topic Essential XL Camera Live View Only Works After 11am in Arlo Essential Outdoor 2nd Gen

Essential XL Camera Live View Only Works After 11am

neerajmorar — Fri, 28 Mar 2025 11:19:37 GMT

I recently had an Arlo Essential XL camera fitted as part of my Verisure system, but I’ve noticed that the live view only connects/works after 11am GMT and stops working around 10pm.

I also have to restart the camera from Arlo Secure a few times throughout the day as there is intermittent drop out to connect to live view.

The firmware is 1.6.0_1530_073be65

The connection test shows strong signal, and it detects motion. However it doesn’t log motion when live view doesn’t work, when live view does work everything gets logged.

Re: Essential XL Camera Live View Only Works After 11am

ShayneS — Tue, 01 Apr 2025 01:43:36 GMT

Hi @neerajmorar

Can you provide more detail regarding the symptoms you are experiencing? Are you trying to live stream longer than 30 minutes at one time?

Re: Essential XL Camera Live View Only Works After 11am

neerajmorar — Tue, 01 Apr 2025 07:41:21 GMT

Hi,

Nope, I’m just trying to connect to live stream randomly throughout the day or whenever I get a notification of motion.

The times I can connect, I only view for max. 20seconds and then I disconnect.

There are no other symptoms other than I feel like the camera struggles to send video or let clients connect to it.

I have had a Ring camera before in the same area and on same network, and that worked completely fine.

Re: Essential XL Camera Live View Only Works After 11am

ShayneS — Tue, 01 Apr 2025 15:51:58 GMT

Is this with WIFI and mobile data?

Re: Essential XL Camera Live View Only Works After 11am

neerajmorar — Tue, 01 Apr 2025 16:03:43 GMT

Yes both are equally problematic. I have also port forwarded on 80, 123, and 443 as per docs and it has no difference.

I’ve also noticed that it doesn’t work about 3mins after restarting the camera. When the camera is freshly booted it’s quick to connect to live view, but once you leave it for a few minutes connect to live stream stops.

Re: Essential XL Camera Live View Only Works After 11am

ShayneS — Tue, 01 Apr 2025 16:40:18 GMT

@neerajmorar

I have escalated your case & someone from support will be reaching out to you as soon as possible.

Re: Essential XL Camera Live View Only Works After 11am

neerajmorar — Tue, 01 Apr 2025 16:43:00 GMT

Thanks Shayne