topic Re: How to view recording on Essential 2nd Gen? in Arlo Essential Outdoor 2nd Gen

How to view recording on Essential 2nd Gen?

Schuster1 — Thu, 06 Feb 2025 16:03:47 GMT

Hello everyone, how can I view the recording of an Essential 2 over the 4500?

Re: ArloEssential

StephenB — Wed, 05 Feb 2025 13:06:52 GMT

@Schuster1 wrote:

Hallo zusammen, wie kann ich die Aufnahme einer Essentiell 2 über die 4500 anschauen?

The 4500 supports local recording, but does NOT support playback.

The only bases that support playback of local recordings are the VMB4540 and the VMB5000 smarthubs.

Re: ArloEssential

Schuster1 — Wed, 05 Feb 2025 14:38:26 GMT

Dear Stephen,

thank you so much for your reply. Really appreciated.

And sorry for having you confused. I actaully have a 4540 and it replays recordings for arlo pro cameras but not for the essential one. What might be my mistake here please?

Re: ArloEssential

jguerdat — Wed, 05 Feb 2025 14:47:45 GMT

Is your Essential camera connected to your hub? That's needed since the hub can only record what passes through it. A camera connected to WiFi can't have local recordings.

Re: ArloEssential

Schuster1 — Wed, 05 Feb 2025 16:05:58 GMT

Yes,it is, many thanks

Re: ArloEssential

Schuster1 — Wed, 05 Feb 2025 18:19:17 GMT

But it still does not work.

Re: ArloEssential

jguerdat — Thu, 06 Feb 2025 15:40:49 GMT

@JamesC , @ShayneS , @BrookeN any suggestions?

Re: How to view recording on Essential 2nd Gen?

ShayneS — Thu, 06 Feb 2025 21:16:27 GMT

@Schuster1

Can you try going to Devices > VMB4540 > Storage Settings and refresh the page by sliding down to get the new recordings?

Re: How to view recording on Essential 2nd Gen?

Schuster1 — Fri, 07 Feb 2025 15:24:04 GMT

Dear Shayne, dear all,

many thanks for your support.

I have tried as recommended by Shayne but unfortunately this does not solve my issue either… ;(

Re: How to view recording on Essential 2nd Gen?

ShayneS — Fri, 07 Feb 2025 16:42:26 GMT

@Schuster1 Thanks for this update. I let the team know, I am waiting for more feedback from the team.

Re: ArloEssential

Jimboace — Mon, 10 Feb 2025 22:12:42 GMT

I just bought a vmb4540 and hooked my essential xl camera to it. It will record but will NOT playback. Only my pro 2 cameras will play back. I need to remove the usb drive and put it in my computer to playback. Why?

Re: How to view recording on Essential 2nd Gen?

Jimboace — Mon, 10 Feb 2025 22:24:24 GMT

Ignore my post below, I rushed thru your post. Going to recordings, local storage settings and clicking "view recordings" did the Trick. I can now playback my essential xl gen 2 recordings. Thanks.

Re: How to view recording on Essential 2nd Gen?

ShayneS — Tue, 11 Feb 2025 00:46:19 GMT

Thanks for the update @Jimboace

Re: How to view recording on Essential 2nd Gen?

Schuster1 — Tue, 11 Feb 2025 10:18:55 GMT

Many thanks Jimboace. I have had this configuration already but does not help.

Re: How to view recording on Essential 2nd Gen?

Jimboace — Tue, 11 Feb 2025 13:29:24 GMT

From my understanding from searching all these posts, only the 4540 has the Direct Storage Access settings with View Recordings and Port Forwarding tabs. My 4000 doesn't have them. I did enable port forwarding on my router to match the settings shown in the app.

Re: How to view recording on Essential 2nd Gen?

StephenB — Tue, 11 Feb 2025 13:36:04 GMT

@Schuster1 wrote:

Many thanks Jimboace. I have had this configuration already but does not help.

Are you using the app?

Local recordings are not available from my.arlo.com.

Re: How to view recording on Essential 2nd Gen?

Schuster1 — Tue, 11 Feb 2025 15:55:59 GMT

Dear Stephen,

yes I do.

Re: How to view recording on Essential 2nd Gen?

StephenB — Tue, 11 Feb 2025 16:20:41 GMT

@Schuster1 wrote:

yes I do.

I thought you were using the app, but when I reviewed your posts I realized that was never confirmed.

Normally I suggest removing everything from the account, doing a factory reset of the smarthub, and then adding everything back. But if you try that, you might find you cannot add back your old cameras (several users have reported having trouble doing that). So I don't recommend doing that now.

Re: How to view recording on Essential 2nd Gen?

Schuster1 — Tue, 11 Feb 2025 19:56:22 GMT

Dear Stephen,

many thanks for sharing that but what would be your advice then please?

Re: How to view recording on Essential 2nd Gen?

StephenB — Tue, 11 Feb 2025 20:12:05 GMT

@Schuster1 wrote:

many thanks for sharing that but what would be your advice then please?

Not sure. @ShayneS said he'd reported this upstream, but he hasn't given any updates since then. It hasn't been very long (just last Friday). So waiting a bit longer is one path. You might as well

Another path would be to get a single camera subscription for the Essential. Then contact paid support to resolve the local storage problem with the smarthub. You could cancel the subscription once the local storage issue is resolved. But if they ask you to reset the smarthub, then you might want to push back, since you could end up with Pro cameras you can no longer use.