https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/5-of-my-7-cameras-won-t-connect-to-the-network/m-p/2443586#M4212 <P>SouthernSaucier,</P> <P>&nbsp;</P> <P>It sounds like you're referring to a trial plan that was automatically applied to your account from a new camera. I've checked your account and you already have a paid subscription plan that will cover this camera once the trial expires, there are no new charges or new services associated with the trial plan.&nbsp;</P> <P>&nbsp;</P> <P>Are the cameras showing in your app but appear offline or are you trying to manually sync them?</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 10 Mar 2025 19:47:06 GMT JamesC 2025-03-10T19:47:06Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/5-of-my-7-cameras-won-t-connect-to-the-network/m-p/2443572#M4211 <P>So, Arlo made it appear as though I needed to “upgrade” my software, but what they did instead is enroll me in a new service for which I did not want to enroll. Now, 5 of my 7 cameras won’t connect to the network. Then, when you try to find a way to contact support, THERE ISN’T ONE. It even says “Contact Us By Phone” without providing a number. After I dove deep enough into the rabbit hole they created to request a call for support, the wait time changed from 11 minutes, to 15 minutes, to 51 minutes—all within a two minute time frame. So, I sat patiently waiting for a call, playing on my phone. My phone never rang, but they used a service called “Slydisl” that enables you to call someone’s voicemail without their phone ringing, which is what they did. They left me a voicemail, pretending as though they were unable to reach me and said they’d call back. They are CRIMINALS.&nbsp;</P> Mon, 10 Mar 2025 18:43:53 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/5-of-my-7-cameras-won-t-connect-to-the-network/m-p/2443572#M4211 SouthernSaucier 2025-03-10T18:43:53Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/5-of-my-7-cameras-won-t-connect-to-the-network/m-p/2443586#M4212 <P>SouthernSaucier,</P> <P>&nbsp;</P> <P>It sounds like you're referring to a trial plan that was automatically applied to your account from a new camera. I've checked your account and you already have a paid subscription plan that will cover this camera once the trial expires, there are no new charges or new services associated with the trial plan.&nbsp;</P> <P>&nbsp;</P> <P>Are the cameras showing in your app but appear offline or are you trying to manually sync them?</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 10 Mar 2025 19:47:06 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/5-of-my-7-cameras-won-t-connect-to-the-network/m-p/2443586#M4212 JamesC 2025-03-10T19:47:06Z