topic Re: help in Arlo Essential Outdoor 2nd Gen

help

kimbo2 — Fri, 07 Mar 2025 23:28:57 GMT

When I attempt to login to my.arlo.com, I see message :

We don't recognize this device.

We sent a push notification to iphone to verify your identity. This screen will automatically disappear when verified.

But I do not ever receive the notification on mu phone.

btw. I do get notifications on my phone for arlo motion alerts from the camera.

Re: help

StephenB — Sat, 08 Mar 2025 12:40:44 GMT

@kimbo2 wrote:

When I attempt to login to my.arlo.com, I see message :

We don't recognize this device.

We sent a push notification to iphone to verify your identity. This screen will automatically disappear when verified.

But I do not ever receive the notification on mu phone.

After that screen times out, you should see an option to select another verification method. Use that to select email verification.

Re: help

kimbo2 — Sat, 08 Mar 2025 20:48:33 GMT

It only takes me to another camera name I wish it would take me some where else it's wild my alarms still going off but can't log I.

Re: help

StephenB — Sat, 08 Mar 2025 22:03:38 GMT

@kimbo2 wrote:

It only takes me to another camera name

Another camera name????

Can you post a screenshot?

Re: help

kimbo2 — Sun, 09 Mar 2025 01:05:40 GMT

Re: help

kimbo2 — Sun, 09 Mar 2025 01:06:18 GMT

Re: help

StephenB — Sun, 09 Mar 2025 18:21:58 GMT

@kimbo2 wrote:

And what happens if you select "email" on the second screen?