topic Re: Essential XL added to a 2nd location in Arlo Essential Outdoor 2nd Gen

Essential XL added to a 2nd location

DLO — Sat, 08 Mar 2025 02:30:15 GMT

I have had 2 Arlo Qs for years without a subscription. I recently added an Essential XL outdoor camera to a 2nd location (vacation home) once the free trial was over with I can no longer see the video clips on the new camera. I do receive notices that movement has been detected. when logging into arlo.com I cannot see the new camera.

Re: Essential XL added to a 2nd location

jguerdat — Sat, 08 Mar 2025 15:10:30 GMT

A second location also requires a second subscription. The Q cameras continue to have the free 7 day plan while the new camera is going to need at least a single camera plan for cloud recordings.

Re: Essential XL added to a 2nd location

StephenB — Sat, 08 Mar 2025 15:18:54 GMT

@DLO wrote:

I have had 2 Arlo Qs for years without a subscription. I recently added an Essential XL outdoor camera to a 2nd location (vacation home) once the free trial was over with I can no longer see the video clips on the new camera. I do receive notices that movement has been detected. when logging into arlo.com I cannot see the new camera.

AS @jguerdat says, you need a subscription to get cloud recordings from the Essential.

But you should be able to see the camera on the devices page at my.arlo.com. If you set up a second location, the you do need to select the location using the pulldown at the top center of the page.

This is also the case with the "Feed" page - even with a subscription, you can only see the devices and recordings from the location you select.