Moving a plan from one account to another not possible

sherry30 — Tue, 04 Mar 2025 23:25:50 GMT

I subscribed to a plan and its been the most frustrating experience to move it from one account (which I don't even know how it exists) to another account where all my devices are. I subscribed to annual plan and they are telling me that its not possible to transfer it over or get a refund. I have to wait a year because that is the next billing period which is ridiculous since I have never even used my plan, you can see there are 0 devices under that account ever so why would any normal person pay for a subscription plan for camera storage without a single device associated to the account?

For anyone considering a plan, just know that customer service is horrible. First I tried the chat and you have to click so many things to get an agent. If you select wrong (I picked "order" since I ordered a subscription plan but they only mean product orders), you have to start all over. Then I tried calling bc the chat was taking too long and I had to run to a meeting which they terminated my chat since I hadn't responded. When I called, the person on the phone had so much background noise like they were all sitting in a call center together or someone working remote with 5 other people in the room. I heard at least two different guy's voice and two different girl's voice in the call. I asked to be transferred and they said that was not possible. They told me that the call is recorded and I really hope someone actually listens to my recording so they can see how horrible of an experience it is. I can barely make out the agent and its really distracting and difficult to distinguish when there are so much noise.

Note: there is no option to pick a plan as the issue in this discussion so I have to pick a product which there are multiple products under my account. Another issue that they need to resolve.

Re: Moving a plan from one account to another not possible

JamesC — Wed, 05 Mar 2025 19:24:29 GMT

sherry30,

I apologize for the poor support experience. I have reviewed the details you've posted here along with the case notes and have escalated this for further review. An agent will reach out to you with a resolution as soon as possible.

JamesC

topic Moving a plan from one account to another not possible in Arlo Essential Outdoor 2nd Gen

Moving a plan from one account to another not possible

Re: Moving a plan from one account to another not possible