topic Re: Unable to complete onboarding VMC3050 in Arlo Essential Outdoor 2nd Gen

Unable to complete onboarding VMC3050

ChrisLorraine — Thu, 20 Feb 2025 21:31:21 GMT

Onboarding fails at the last step - after firmware update both on wifi and via base station. I performed multiple camera factory resets, used different mobile devices, checked using 2.4 GHz same wifi network etc. There are no fault codes. I am out of ideas.

Re: Unable to complete onboarding VMC3050

jguerdat — Fri, 21 Feb 2025 13:14:50 GMT

If you just continue does it show in your account, perhaps with a red "!" in the camera in Devices?

Re: Unable to complete onboarding VMC3050

ChrisLorraine — Fri, 21 Feb 2025 13:36:52 GMT

When trying to connect via Wifi, yes it does. When I select the red ! I am instructed to complete onboarding. This continues to fail as before. This is the screen in this case, this screen does not change - I have waited up to 30 minutes.

When trying to onboard via the base station, this below is the final fail screen: of course trying again does not change the result.

Re: Unable to complete onboarding VMC3050

jguerdat — Sat, 22 Feb 2025 14:21:24 GMT

WHen you reset, did you follow this FAQ fully?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If so, it may be a faulty camera. The fastest solution would be to swap at the store.

Re: Unable to complete onboarding VMC3050

ChrisLorraine — Sat, 22 Feb 2025 16:53:13 GMT

Thanks. Yes, fully c/w several times but no joy. Purchased on line so will apply for RMI.

Re: Unable to complete onboarding VMC3050

Barryoc — Fri, 28 Mar 2025 19:53:53 GMT

I am having the same problem and getting extremely frustrated as EVERYTHING is brand new..I complete the setup ( it even tells me that ) and yet I'm still getting the error to finish the on-boarding when there's nothing else to do. When I hit the red error on the screen it keeps telling me to finish the on-boarding on the next screen.

Re: Unable to complete onboarding VMC3050

ChrisLorraine — Fri, 28 Mar 2025 21:56:44 GMT

My camera was bricked and Arlo replaced it free of charge, under warranty. I believe this is a known problem. The Arlo customer service person was helpful and efficient - she had to run through the on-boarding procedure with me agan to confirm the problem, then obtain permission for the replacement. My comment to the inevitable questionnaire was that she was great but the process of getting to her was painful and time consuming. I now have a working camera.

Re: Unable to complete onboarding VMC3050

Lmstevens64 — Sat, 05 Apr 2025 17:59:33 GMT

I am having this exact same issue with two new Essential Cameras Gen 2 and a smarthub. Smarthub hooked up easily, but the cameras are stuck in "Finish Onboarding". About to return everything! Wasn't going to purchase the smarthub, but saw an article that the Gen 2s were compatible after the firmware update in November.

Re: Unable to complete onboarding VMC3050

jguerdat — Sun, 06 Apr 2025 14:09:44 GMT

FWIW, I onboarded a couple of E2 cameras the other day. One went flawlessly but the other consistently gave me the red "!" on the camera thumbnail to finish the setup. Regardless of what I did, it wouldn't go away even though I was able to complete the process. I gave up for the day but tried again a few hours later - and it worked! Now that some time has passed, try again to see if that works.