topic Re: Plan in Arlo Essential Outdoor 2nd Gen

Plan

Lizmc — Thu, 20 Feb 2025 23:25:20 GMT

I purchased a plan but it isn’t showing in the app or my account

Re: Plan

StephenB — Thu, 20 Feb 2025 23:27:50 GMT

@Lizmc wrote:

I purchased a plan but it isn’t showing in the app or my account

Did you purchase using my.arlo.com (logged into your account)?

Re: Plan

BrookeN — Fri, 21 Feb 2025 18:36:44 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)

Re: Plan

Lizmc — Sat, 22 Feb 2025 03:31:31 GMT

No, I purchased when promoted in the Arlo app and it sent me to Apple Store

Re: Plan

BrookeN — Fri, 28 Feb 2025 14:18:12 GMT

@Lizmc thank you for providing that information. I have reached out to support, they will be reaching out to you as soon as possible.

Re: Plan

valerieshannon — Sun, 02 Mar 2025 17:31:53 GMT

I paid for a plan of $29.99 this now please get this resolved I also was waiting for a Live agent and no one contacted me

Re: Plan

BrookeN — Mon, 03 Mar 2025 15:56:29 GMT