topic Re: Contacting Technical Support for RMA without Subscription in Arlo Essential Outdoor 2nd Gen

Contacting Technical Support for RMA without Subscription

monfirs — Tue, 04 Feb 2025 19:00:13 GMT

Hello! I'm trying to request an RMA for an Arlo Essential Camera that I purchased a few months ago that isn't charging, but I don't currently have an active subscription. So when I try to request one through chat/support it doesn't let me "contact Technical Support" to ask for one. Can't seem to get past the chat bot nor am I able to contact anyone by phone. Has anyone else encountered this problem? And has anyone been able to submit a warranty claim without a subscription?

Re: Contacting Technical Support for RMA without Subscription

StephenB — Tue, 04 Feb 2025 19:38:14 GMT

@monfirs wrote:

I'm trying to request an RMA for an Arlo Essential Camera that I purchased a few months ago that isn't charging, but I don't currently have an active subscription. So when I try to request one through chat/support it doesn't let me "contact Technical Support" to ask for one.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so one of them can create a support ticket on your behalf.

Re: Contacting Technical Support for RMA without Subscription

Edinburgh_lad1 — Tue, 04 Feb 2025 19:49:13 GMT

Where do you live?

Under UK and EU laws, the statutory warranty period is 12 months and is with the seller. During this time, it's the seller that legally is responsible for any warranty repairs/exchanges.

Re: Contacting Technical Support for RMA without Subscription

monfirs — Tue, 04 Feb 2025 21:15:37 GMT

I'm in the US--Southern California to be specific

Re: Contacting Technical Support for RMA without Subscription

StephenB — Wed, 05 Feb 2025 12:06:17 GMT

@monfirs wrote:

I'm in the US--Southern California to be specific

The warranty is 1 year, but it is hard to reach support without a subscription.

The mods can assist. I guess you can try other phrases in the chatbot - for instance "warranty" or "RMA".