topic Re: How are you going to take features away from v1 to v2? in Arlo Essential Outdoor 2nd Gen

How are you going to take features away from v1 to v2?

photoghog — Fri, 24 Jan 2025 00:57:42 GMT

Happy owner of essential v1 camera set. I mount them in the eves of my home and have image rotation on so the picture is right side up. I needed to add a couple of cameras and the local Sam's Club had the next version (v2) on sale for $99. I mounted them the exact same way only to learn that the rotate 180 degree option had been removed. I found the thread on this site from 8 months ago asking the same question saying the documentation was wrong and that this feature wasn't available. I've been a happy arlo customer through 3 generations of cameras, all of which had this feature. Is there a plan to fix this in a software release? If so, when?
If not, I'll package them up and look for a different set of camera replacements.

Re: How are you going to take features away from v1 to v2?

BrookeN — Wed, 29 Jan 2025 14:43:16 GMT

Hello,

That feature should still be there it was not taken from the cameras. Go to device settings and video settings you should see the option to toggle it on or off under that spot.

Re: How are you going to take features away from v1 to v2?

photoghog — Wed, 29 Jan 2025 17:18:21 GMT

You are correct. It should be there but it isn't. It shows on my v1 cameras but not in my v2 cameras. See attached photos

Re: How are you going to take features away from v1 to v2?

BrookeN — Fri, 31 Jan 2025 18:34:54 GMT

Can you try uninstalling and reinstalling the app?

Re: How are you going to take features away from v1 to v2?

StephenB — Fri, 31 Jan 2025 18:42:56 GMT

@BrookeN wrote:

That feature should still be there it was not taken from the cameras. Go to device settings and video settings you should see the option to toggle it on or off under that spot.

@photoghog : I believe @BrookeN might be wrong on this. I don't think the Gen 2 cameras have ever had the rotate image setting. FWIW, I am not seeing it on my own 2nd Gen camera either.

Re: How are you going to take features away from v1 to v2?

BrookeN — Mon, 03 Feb 2025 21:06:49 GMT

You are correct StephenB the Gen 2 are not.

E2 Essential Indoor - has 180 degree
E2 XL Outdoor - None
E2 Outdoor 2K - None
E2 Outdoor HD - None

We do however have a feature request open for this feature.

Re: How are you going to take features away from v1 to v2?

photoghog — Tue, 04 Feb 2025 03:09:16 GMT

Can you tell me when this feature will be added? The cameras aren't worth keeping and my return window is running out. Thanks

Re: How are you going to take features away from v1 to v2?

BrookeN — Tue, 04 Feb 2025 15:10:27 GMT

I do not have an ETA of if/when this feature may be available.

Re: How are you going to take features away from v1 to v2?

photoghog — Tue, 04 Feb 2025 17:02:19 GMT

Thanks for letting me know. I'll return them