topic Re: Unable to authorize payment in Arlo Essential Outdoor 2nd Gen

Unable to authorize payment

NatalieH410 — Mon, 06 Jan 2025 16:37:28 GMT

I got an email in December saying I needed to update my payment info or my subscription would be canceled. I updated it, or so I thought. I got a few more messages about it but I wasn’t worried since I had updated the info. Today I get an email saying my subscription was canceled. I logged in and tried entering the payment info but keep getting the same message “unable to authorize electronic payment”. I’ve tried a few different cards with no luck. I contacted my bank thinking maybe it was on my end but the bank said there’s no issues. Without a subscription, I can’t find a way to contact Arlo. Help?!

Re: Unable to authorize payment

BrookeN — Tue, 07 Jan 2025 17:47:15 GMT

Hi,

Can you please dm me a good contact number as well as a good time to reach out to you. As soon as I receive this I can pass that information onto support and they will reach out to you as soon as possible. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Unable to authorize payment

BrookeN — Tue, 07 Jan 2025 20:18:27 GMT

Thank you for providing that information, I have reached out to support and they will get a hold of you soon.

Re: Unable to authorize payment

WinonaR — Fri, 17 Jan 2025 18:41:47 GMT

Hello I am having this same problem can you help as well

Re: Unable to authorize payment

BrookeN — Fri, 17 Jan 2025 22:45:25 GMT

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to authorize payment

BrookeN — Wed, 22 Jan 2025 16:06:45 GMT

Thank you for providing that information, support will be reaching out to you as soon as possible.

Re: Unable to authorize payment

timothycarter — Fri, 24 Jan 2025 18:48:08 GMT

I have tried to delete and re add my payment method and I get the same error message.

Re: Unable to authorize payment

BrookeN — Mon, 27 Jan 2025 15:08:26 GMT

@timothycarter Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to authorize payment

BrookeN — Fri, 31 Jan 2025 15:04:19 GMT

Thank you for providing that information, support will be reaching out to you as soon as possible.