https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Refurbished-camera-will-not-connect/m-p/2436438#M3833 <P>I had an arl essential that worked perfectly until 11/3/24. Since then nothing. Various chats with support went nowhere. They said problem was their firmware. Sent me a refurbished one, it will not connect. It says doesn't recognize device, switched to 2.4 g no differene. Any thoughts?</P> Tue, 21 Jan 2025 16:11:57 GMT stobo 2025-01-21T16:11:57Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Refurbished-camera-will-not-connect/m-p/2436438#M3833 <P>I had an arl essential that worked perfectly until 11/3/24. Since then nothing. Various chats with support went nowhere. They said problem was their firmware. Sent me a refurbished one, it will not connect. It says doesn't recognize device, switched to 2.4 g no differene. Any thoughts?</P> Tue, 21 Jan 2025 16:11:57 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Refurbished-camera-will-not-connect/m-p/2436438#M3833 stobo 2025-01-21T16:11:57Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Refurbished-camera-will-not-connect/m-p/2436462#M3834 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1020962">@stobo</a>&nbsp;wrote:<BR /> <P>I had an arl essential that worked perfectly until 11/3/24. Since then nothing. Various chats with support went nowhere. They said problem was their firmware. Sent me a refurbished one, it will not connect. It says doesn't recognize device, switched to 2.4 g no differene. Any thoughts?</P> <HR /></BLOCKQUOTE> <P>You should contract support again.</P> <P>&nbsp;</P> <P>You could also try a factory reset of the camera.&nbsp; Hold down the pairing button until the camera LED flashed amber (about 15 seconds).</P> Sun, 19 Jan 2025 21:36:54 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Refurbished-camera-will-not-connect/m-p/2436462#M3834 StephenB 2025-01-19T21:36:54Z