topic Re: Not letting me record video locally in Arlo Essential Outdoor 2nd Gen

Not letting me record video locally

hkmedia — Thu, 09 Jan 2025 05:46:32 GMT

Hello,

I have two arlo essential outdoor cameras and a smart hub. I recently added a USB storage drive so that I can locally record when motion is detected. I formatted the drive, so it is ready and I turned on "record locally." The cameras did not start recording locally. So I checked the automated device rules. They look like this:

I cannot turn on "record a video," it tells me to get a plan to do so. I have been searching around and I can't find any other options to set my cameras to start recording locally.

Please help,

Thanks

Re: Not letting me record video locally

jguerdat — Thu, 09 Jan 2025 15:05:08 GMT

You didn't tell us how the cameras are connected. If they are not connected to the hub, they can't record locally since the video has to pass through the hub to be recorded.

Re: Not letting me record video locally

hkmedia — Fri, 10 Jan 2025 01:07:34 GMT

Ok, I guess I missed a step because I assumed they were all connected?

Re: Not letting me record video locally

StephenB — Fri, 10 Jan 2025 01:41:54 GMT

@hkmedia wrote:

Ok, I guess I missed a step because I assumed they were all connected?

Yes. It depends on how they are connected.

Re: Not letting me record video locally

hkmedia — Fri, 10 Jan 2025 02:19:22 GMT

It would be helpful if you would tell me how to connect them, or link me to more information.

Re: Not letting me record video locally

StephenB — Fri, 10 Jan 2025 11:34:33 GMT

@hkmedia wrote:

It would be helpful if you would tell me how to connect them, or link me to more information.

You'll need to remove the camera from your account, and then add it back - selecting the smarthub during the install.

https://kb.arlo.com/000062393

Check the firmware running on the hub and the camera first, it needs to be at least this for the 2nd gen cameras:

Arlo Essential 2nd Generation Outdoor - VMC2050, VMC2052 – Firmware: 1.5.0_1048_85f53f3
Arlo Essential 2nd Generation Outdoor 2K - VMC3050, VMC3052– Firmware: 1.5.0_1048_85f53f3
Arlo Essential 2nd Generation Indoor - VMC2060 – Firmware: 1.5.0_1048_0e78ae4
Arlo Essential 2nd Generation Indoor 2K - VMC3060 – Firmware: 1.5.0_1048_0e78ae4
Arlo Video Doorbell 2nd Generation - AVD3001 / AVD4001 – Firmware: 1.5.0_1059_eb10395

SmartHub VMB4540 – Firmware: 1.25.0.1_1680_0201bb2
SmartHub VMB5000 – Firmware: 1.25.0.1_1762_0201bb2