topic Re: The 2nd gen option does not appear in the app in Arlo Essential Outdoor 2nd Gen

The 2nd gen option does not appear in the app

Ivevero23 — Fri, 10 Nov 2023 18:05:26 GMT

I’m in Puerto Rico and I’m trying to connect my 4 new essential outdoor camara and I’m unable to connect because The 2nd gen option does not appear in the app. There is a solution for these

Re: The 2nd gen option does not appear in the app

JamesC — Fri, 10 Nov 2023 18:19:58 GMT

Arlo Essential 2 cameras require the latest version of the Arlo app user interface to complete installation. This version of the interface is not yet available in all regions, which will prevent onboarding some Arlo camera models including Essential 2. We will make an announcement once this is available in your region.

JamesC

Re: The 2nd gen option does not appear in the app

carlos5981 — Fri, 10 Nov 2023 22:25:22 GMT

Hi, I am nin same situation. Bought the cameras on my last trip to USA and I live in Uruguay, South america. Cant find the cameras in the App. When will this be uploaded to my region?? Thanks

Re: The 2nd gen option does not appear in the app

Aboggs — Mon, 13 Nov 2023 00:34:07 GMT

I live in Las Vegas, NV and am having the same issue

Re: The 2nd gen option does not appear in the app

JamesC — Mon, 13 Nov 2023 06:48:50 GMT

carlos5981,

I don't have any information at this time for when these devices will be available for installation in Uruguay.

JamesC

Re: The 2nd gen option does not appear in the app

JamesC — Mon, 13 Nov 2023 06:49:43 GMT

Aboggs,

The latest version of the Arlo app user experience is available for users located within the United States. Are you able to provide more details about what you're experiencing?

JamesC

Re: The 2nd gen option does not appear in the app

carlos5981 — Mon, 13 Nov 2023 15:09:27 GMT

Hi Thanks for the reply, kin a separate mail you ask what seems to be the issue, so the answer is that the app doesnt seem to include the camera that have the button on top, so its not possible to finish the setup. Its a shame, I can not return the items. Is there somewhere I can ask if there in an intention of Arlo covering this area??

Thanks in advance

Carlos

Re: The 2nd gen option does not appear in the app

Aboggs — Mon, 13 Nov 2023 16:01:49 GMT

We did everything suggested by the person we chatted with but our cameras will still not connect with the app. It shows up that it is connected to our wifi but once it does connect to our wifi then the app just repeatedly says wrong password. We switched to 2.4, we reset cameras, we confirmed all settings were correct. We were going to buy the base but we don't know if it's compatible with these cameras or if that will even work.

Re: The 2nd gen option does not appear in the app

JamesC — Mon, 13 Nov 2023 22:45:11 GMT

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Re: The 2nd gen option does not appear in the app

carlos5981 — Tue, 14 Nov 2023 14:39:52 GMT

Hi James, have some difficulty to understand functioning of this Chat. Again, as stated earlier, I live in Uruguay and cant use my Arlo cameras, the app wont recognize them (upper button). Do you think it is possible to fix this using a VPN (USA)? Many thanks in advance. BR Carlos

Re: The 2nd gen option does not appear in the app

carlos5981 — Tue, 28 Nov 2023 21:44:30 GMT

Hi James any new regarding this onboarding?? Thanks

Re: The 2nd gen option does not appear in the app

JamesC — Sat, 02 Dec 2023 00:17:49 GMT

carlos5981,

Onboarding Essential 2 devices is not available in Uruguay at this time. I do not have any information on when this will be available.

JamesC

Re: The 2nd gen option does not appear in the app

Shshbaz35 — Mon, 19 Feb 2024 08:25:00 GMT

Hello I bought 3 cameras 2nd generation I bring here my home country in Western Samoa I try to connect my camera with phone the camera 2nd generation no appear inside they app how can I connect please

Re: The 2nd gen option does not appear in the app

JamesC — Wed, 03 Dec 2025 17:30:46 GMT

Shshbaz35,

2nd Generation devices are not available for install in all regions. While we do plan to expand the regions in which the cameras can be purchased/installed in the future, we encourage you to only purchase products available in your region to ensure compatibility.

JamesC

Re: The 2nd gen option does not appear in the app

Florrie — Sun, 03 Mar 2024 17:55:35 GMT

Why are you being so vague. -just tell us what countries is works in! Retailers and Arlo have a responsibility to tell buyers that it doesn’t work in all locations. It’s just wrong that we have to beg you for more information.

Re: The 2nd gen option does not appear in the app

swoopBAZ — Fri, 22 Mar 2024 17:52:13 GMT

Hi my father-in-law is having trouble setting up his new essential 2 cameras with the solar panels, for some reason his app doesn’t have the cameras to be pick. On my app it shows the essential cameras 2nd gen as an option to be pick, what is the reason his app doesn’t have it? Thanks in advance

Re: The 2nd gen option does not appear in the app

StephenB — Fri, 22 Mar 2024 17:56:02 GMT

@swoopBAZ wrote:

Hi my father-in-law is having trouble setting up his new essential 2 cameras with the solar panels, for some reason his app doesn’t have the cameras to be pick. On my app it shows the essential cameras 2nd gen as an option to be pick, what is the reason his app doesn’t have it? Thanks in advance

Is he in the same country as you are ?

Re: The 2nd gen option does not appear in the app

Retired_Member — Sat, 20 Apr 2024 03:24:01 GMT

James and Arlo: US citizen here who works oversees. When will 2nd generation be available for overseas work? Currently in the Philippines.
I urge Arlo to open this up soon! There are several on this page alone inquiring over the last several months.
thank you in advance .

Re: The 2nd gen option does not appear in the app

Retired_Member — Mon, 29 Apr 2024 17:56:53 GMT

Why doesn't el paso texas count as a region that has the 2nd generation available? We are in the United States.

Re: The 2nd gen option does not appear in the app

Isaaccc11 — Mon, 02 Sep 2024 11:58:23 GMT

I'm from the Philippines, can I get an update on when will you make Arlo Secure App 2nd Gen Option available here in Ph, My Grandmother purchase Arlo Essential Outdoor Camera 2nd Gen in US to be use here in the Ph