topic Re: Colour night vision issue in Arlo Essential Outdoor 2nd Gen

Colour night vision issue

Woody88 — Fri, 27 Sep 2024 04:39:54 GMT

Hi there,

I have a new Arlo essential camera and have set the night vision to colour night vision but unfortunately when it's in live view at night it's in black and white unless I manually turn on my spotlight, does anybody know why this is happening and whether I can change the settings or ifbits a fault,

Any suggestions would be much appreciated

Re: Colour night vision issue

jguerdat — Fri, 27 Sep 2024 12:58:41 GMT

Have you checked the Light Settings in the camera settings?

Re: Colour night vision issue

Woody88 — Mon, 30 Sep 2024 19:20:14 GMT

Yes I have I spoke to Arlo and they said that the camera should be in black and white unless there is motion and then the spotlight comes on does anyone else have this same protocol?

Re: Colour night vision issue

StephenB — Mon, 30 Sep 2024 22:02:11 GMT

@Woody88 wrote:

Yes I have I spoke to Arlo and they said that the camera should be in black and white unless there is motion and then the spotlight comes on does anyone else have this same protocol?

When you livestream the camera at night, you need to turn on the spotlight manually.

When it detects motion, it will turn on the spotlight. Though the very beginning of the captured video might be black and white (actually infrared).

Re: Colour night vision issue

Tashley — Sat, 14 Dec 2024 00:16:53 GMT

I'd like to know the answer to this too. I have 3 cameras and only 1 of them actually records in color at night...even though the spotlight comes on. It's very frustrating

Re: Colour night vision issue

StephenB — Sat, 14 Dec 2024 00:59:57 GMT

@Tashley wrote:

I'd like to know the answer to this too. I have 3 cameras and only 1 of them actually records in color at night...even though the spotlight comes on. It's very frustrating

Is it possible that the spotlight just can't provide enough light to illuminate the field of view?

Can you somehow temporarily add light to the area (turning on porch lights, etc)?

Re: Colour night vision issue

jguerdat — Sat, 14 Dec 2024 14:37:53 GMT

@Woody88 wrote:

Hi there,

I have a new Arlo essential camera and have set the night vision to colour night vision but unfortunately when it's in live view at night it's in black and white unless I manually turn on my spotlight, does anybody know why this is happening and whether I can change the settings or ifbits a fault,

Any suggestions would be much appreciated

Back to the original question (which may also be the second question, too), re-reading shows that it's all about live view. I do believe that by default the camera uses the IR LEDs and you have to manually turn on the spotlight, just as support said. There's no setting for this - what settings are available there are for motion detection.