topic Re: Rotate Image Option Not Available in Arlo Essential Outdoor 2nd Gen

Rotate Image Option Not Available

tschnelli — Fri, 31 May 2024 21:01:22 GMT

Good afternoon.

I just received my Arlo Essential Outdoor Camera and when installing, it would need to be upside down to achieve the angle needed for my driveway. I see everyone saying to go to devices, settings, video setting and toggle 180 degree switch. That option does not even show up for me. I am the account owner and all I see is brightness setting and flicker adjustment. Please help, I would greatly appreciate it.

Re: Rotate Image Option Not Available

StephenB — Fri, 31 May 2024 21:53:14 GMT

@tschnelli wrote:

Good afternoon.

I just received my Arlo Essential Outdoor Camera and when installing, it would need to be upside down to achieve the angle needed for my driveway. I see everyone saying to go to devices, settings, video setting and toggle 180 degree switch. That option does not even show up for me.

I'm not seeing it on my Gen 2 camera either - though I am seeing it on my older ones.

Not sure if that is an oversight/bug, or if the camera doesn't have the feature. @JamesC - can you follow up?

Re: Rotate Image Option Not Available

jojobear — Tue, 09 Jul 2024 19:23:36 GMT

Hello,

I have the exact same issue with my newly received Arlo Essential Outdoor (2nd Gen).

No option to rotate the video in the video settings. This is very frustrating as I planned to install it on the ceiling, upside down.

Re: Rotate Image Option Not Available

TheSpinCycle — Sun, 10 Nov 2024 00:59:28 GMT

Hello. I'm also looking for a follow-up on this. Documentation indicates that it's a feature, and sadly a necessary one for me to keep the cameras I just purchased.

Hopefully it's a quick software bug that's just continually overlooked!

Re: Rotate Image Option Not Available

jojobear — Sun, 10 Nov 2024 04:43:11 GMT

I have finaly end up purchasing a cheap ceiling mount accessory on a famous Chinese e-commerce site and it solved this issue. It is unfortunate, but it worked for me.

Re: Rotate Image Option Not Available

TheSpinCycle — Mon, 11 Nov 2024 21:51:21 GMT

That's a real bummer. It's listed as a feature in their official documentation and everything.

Out of principle I want to take the time to take my cameras down and return them. But I may just go the same route as you did. I only need to rotate one of them...

We'll see if there's any sort of response I guess.

Re: Rotate Image Option Not Available

ShayneS — Tue, 12 Nov 2024 15:40:29 GMT

Hi @TheSpinCycle

Can you provide the link or screenshot of the information listing this feature?

Re: Rotate Image Option Not Available

jojobear — Tue, 12 Nov 2024 17:56:48 GMT

User manual page 18 : “You can also zoom or rotate the camera feed image 180 degrees. “

https://www.arlo.com/content/dam/arlo/2024-content/support/user-manual/essential-outdoor2k/User_Manual_Essential_2_Outdoor_and_XL_EN_EU.pdf

Re: Rotate Image Option Not Available

TheSpinCycle — Tue, 12 Nov 2024 18:32:10 GMT

As jojobear linked above, it's found on Page 18 of the official user manual for these cameras:

Re: Rotate Image Option Not Available

ShayneS — Tue, 12 Nov 2024 18:43:46 GMT

Than you for the detailed info. I am reaching out to the appropriate team to clarify on this documentation.

Re: Rotate Image Option Not Available

TheSpinCycle — Tue, 12 Nov 2024 19:04:44 GMT

Awesome! Thanks for reaching out to help us out here.

Re: Rotate Image Option Not Available

ShayneS — Thu, 14 Nov 2024 22:32:55 GMT

I received more information, this documentation needs to be updated to reflect the current design. 180 degree image rotation is not currently supported at this time.

Thank you