topic Re: Essential Wired Video Doorbell in Arlo Essential Outdoor 2nd Gen

Essential Wired Video Doorbell

Retired_Member — Fri, 08 Nov 2024 14:59:39 GMT

After operating 3 Arlo outdoor cameras and 2 doorbells for 2 months on May 3, 2024 I was called by Arlo and offered a "Lifetime Premium Service Fee". The cost seemed high, $549.99 but provided "unlimited devices, cloud storage interactive notifications and 4k recording". I was assured there would be no more expenses and so I made the purchase.

All was ok until last week when I could no longer access live pictures. That option was terminated. So I called Arlo support who tells me all I received for my $549 was "cloud Storage". If I wanted to see or record live events, I needed ANOTHER $599 for their Lifetime Plan!

This seems like a rip-off to me and so I wondered if others are having a similar experience with Arlo Premium Service Plans?

Re: Essential Wired Video Doorbell

StephenB — Fri, 08 Nov 2024 20:17:25 GMT

@Retired_Member wrote:

After operating 3 Arlo outdoor cameras and 2 doorbells for 2 months on May 3, 2024 I was called by Arlo and offered a "Lifetime Premium Service Fee".

I think you were scammed (and not by Arlo). They do not offer Lifetime plans.

I'm tagging the mods - @BrookeN , @JamesC , and @ShayneS - so they can follow up.

Re: Essential Wired Video Doorbell

BrookeN — Mon, 11 Nov 2024 18:24:52 GMT

@Retired_Member We do not offer any plans of that type. I would suggest reaching out to your financial institution as soon as possible and letting them know what happened. If you have any further questions, please let us know.

Re: Essential Wired Video Doorbell

Retired_Member — Mon, 11 Nov 2024 19:45:47 GMT

Yup, got it now…now that I’m out $549! Moral NEVER respond to a phone solicitation. That said these scammers were very good and STILL answer the phones # #as Arlo, then connect you to “appropriate” technician…

Re: Essential Wired Video Doorbell

StephenB — Mon, 11 Nov 2024 19:50:28 GMT

@Retired_Member wrote:

Yup, got it now…now that I’m out $549!

I suggest disputing the charge through your credit card company.