topic Re: Essential Outdoor Camera 2nd Generation in Arlo Essential Outdoor 2nd Gen

Essential Outdoor Camera 2nd Generation

Dmelza — Fri, 08 Nov 2024 08:31:15 GMT

Recently bought the above Arlo camera and unfortunately it was dropped. Now there appears to be damage done to it. The once clear photo of my backyard now has a big 'black' piece across the photo blocking out at least half of the photo. Can anything be done or will I have to buy another camera.? Thanks.

Re: Essential Outdoor Camera 2nd Generation

StephenB — Fri, 08 Nov 2024 12:10:47 GMT

You can try support. Not sure if the warranty will cover it, but even if it doesn't, they might offer a discount.

Use the support center in the app (I suggest the phone option).

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

Re: Essential Outdoor Camera 2nd Generation

Dmelza — Fri, 08 Nov 2024 22:08:56 GMT

Many thanks.