topic Re: 2nd Generation Essential Camera not working on base station in Arlo Essential Outdoor 2nd Gen

2nd Generation Essential Camera not working on base station

kb9hgi — Thu, 07 Nov 2024 16:12:26 GMT

I have a 2nd Generation Essential Camera and a VMB 4000 base station. My firmware has been updated so the camera will work on my base station but guess what? It still does not work. When I go into the app and choose Hub/Base station it finds my VMB4000 but will not connect the camera. It says Camera failed to connect and it sitting right here in sync mode. Also tells me Error Code 65535. Now if I try to connect it to wifi it will find it easy and work. I want it connected to my base station!

Re: 2nd Generation Essential Camera not working on base station

JamesC — Thu, 07 Nov 2024 17:17:06 GMT

Which version of the mobile app are you using (iOS/Android)?

Are you able to provide a screenshot of the 65535 error?

JamesC

Re: 2nd Generation Essential Camera not working on base station

kb9hgi — Thu, 07 Nov 2024 17:35:34 GMT

App says 5.05_28754 and here is what it does every time I try to add the camera.

Re: 2nd Generation Essential Camera not working on base station

JamesC — Fri, 08 Nov 2024 17:29:04 GMT

kb9hgi,

I've opened and escalated a ticket detailing what you've mentioned here. I will provide an update once I have more information available to share.

JamesC

Re: 2nd Generation Essential Camera not working on base station

Jst808 — Wed, 13 Nov 2024 11:09:41 GMT

I have the same issue.

Re: 2nd Generation Essential Camera not working on base station

BrookeN — Fri, 15 Nov 2024 17:06:26 GMT

Can I have you please do a hardware reset. Press and hold the sync button on top of the camera for about 15 seconds or until the LED flashes amber three times and then let go of the reset. Wait for about 1 minute to complete the reset. Once that is completed try onboarding the camera again. Please make sure you are picking the Essential 2nd Gen and follow the set-up flow. Also, make sure your phone is connected to the local wifi network. Make sure the VPN and LTE are turned off. The reset being done correctly is important so please make sure to do that correctly.

Re: 2nd Generation Essential Camera not working on base station

TJDR — Sat, 16 Nov 2024 22:52:13 GMT

Exact same issue here with error code 65535. I reset the camera using the instructions above twice and have tried to pair with the base station 4 times with no luck.

Re: 2nd Generation Essential Camera not working on base station

TJDR — Sun, 17 Nov 2024 21:36:40 GMT

After a bit more searching I found this post on reddit that said to reset the base station, I tried that and it worked.

I had issues with the Arlo app running on Android, so in case you come across this:

While adding the camera, I got into this loop where the app wanted to me to finalise the camera installation, even though I had done it. (this is the bit where you get those steps with videos showing how to mount the camera, plus test signal strength on the last step). I managed to solve the problem by doing a forced stop on the app, and clearing its cache.

Re: 2nd Generation Essential Camera not working on base station

BrookeN — Mon, 18 Nov 2024 14:59:04 GMT

@TJDR So you were able to add the Essential camera correct?

@Jst808 and @kb9hgi were you able to get the camera added to the account with the steps that I had provided?

Re: 2nd Generation Essential Camera not working on base station

TJDR — Mon, 18 Nov 2024 19:50:15 GMT

@BrookeN Yes. I was able to add 2 x Essentials 2K cameras and I now have a mix of legacy and new cameras connected to the base station and all is working OK. Both of the Essentials went through the "finish setup" loop issue which is fixed by clearing the Arlo app cache on Android.

Re: 2nd Generation Essential Camera not working on base station

Siro7 — Wed, 20 Nov 2024 04:58:49 GMT

equipment - 2 Arlo essential outdoor cameras 2nd edition

Arlo -VMB4000r3 Base Station with 2 usb drives

Firmware - 1.25.1.0_4598_1f1c874

After following suggested steps….resetting cameras and base station, the camera screens display the usb drive symbols along with the usual symbols. What is not showing is any recorded videos under (Feed). When I click the usb symbols, I’m taken to the last live still image. Can’t tell if I’m indeed recording locally or not. Can anyone help?

Re: 2nd Generation Essential Camera not working on base station

TJDR — Wed, 20 Nov 2024 05:34:13 GMT

I've not tested yet what happens when I arm the cameras. I did try to do a manual recording and snapshot and I don't get those options for the essential 2K cameras. There are no icons to record or snapshot; all I get is a nag to buy a plan.

Once I get a chance to test when armed I'll post here but I suspect we already know the answer. Hopefully somebody from the Arlo team can comment whether local recording to the base station is supported for the newer cameras.

Re: 2nd Generation Essential Camera not working on base station

StephenB — Thu, 21 Nov 2024 00:50:46 GMT

@Siro7 wrote:

equipment - 2 Arlo essential outdoor cameras 2nd edition

Arlo -VMB4000r3 Base Station with 2 usb drives

Firmware - 1.25.1.0_4598_1f1c874

After following suggested steps….resetting cameras and base station, the camera screens display the usb drive symbols along with the usual symbols. What is not showing is any recorded videos under (Feed). When I click the usb symbols, I’m taken to the last live still image. Can’t tell if I’m indeed recording locally or not. Can anyone help?

The VMB4000 does not support the direct access to local storage feature. While it does support recording, it does not support playback.

If you want that feature you need to get either a VMB4540 or a VMB5000 smarthub.

Re: 2nd Generation Essential Camera not working on base station

kb9hgi — Thu, 21 Nov 2024 16:42:58 GMT

BrookeN

I did the rest on the camera and followed the prompts in the app. It finds my base station then searches for the camera and but after awhile it say's camera failed to connect Error Code 65535. It will not connect when using base station. If you choose wifi it will connect just fine

Re: 2nd Generation Essential Camera not working on base station

BrookeN — Thu, 21 Nov 2024 16:57:52 GMT

Thank you for providing that information, let me provide it to the developement team. I will update the community as soon as possible.

Re: 2nd Generation Essential Camera not working on base station

Siro7 — Wed, 27 Nov 2024 02:46:26 GMT

Thanks so much for the response. Guess I have a decision to make.

Re: 2nd Generation Essential Camera not working on base station

Siro7 — Sat, 07 Dec 2024 22:17:46 GMT

Picked up a used Arlo base VMB4540 - 100NAR to be used with 2 Arlo Essential cameras. Still can not get CAMERAS to save videos on the base AND can not view videos from app. Any/all possible solutions would be greatly appreciated. I’ve reset base and cameras. Chose record locally, and all other choices to accomplish not being dependent on cloud storage.

Re: 2nd Generation Essential Camera not working on base station

TJDR — Sun, 08 Dec 2024 10:07:46 GMT

Exact same issue here.

Re: 2nd Generation Essential Camera not working on base station

jguerdat — Sun, 08 Dec 2024 20:54:07 GMT

Give us all details as to what you've tried and what you see. The drive needs to be at least 16 GB and formatted to FAT32 (using the hub to format is the easiest method). Be aware that some drives have multiple partitions on them from the factory with their utilities stuck in a small first partition. Use a computer to check and, if found, delete all partitions before inserting into the hub for formatting.

Re: 2nd Generation Essential Camera not working on base station

TJDR — Sun, 08 Dec 2024 22:36:33 GMT

My setup:

Brand new 4540.

32Gb thumb drive formatted by the hub.

Legacy Arlo and Arlo pro cameras happily recording snapshots and videos to the hub both on demand, or when armed and activity detected.

2K Essentials cameras do not record either when armed or in standby. When in standby I cannot do on demand recording or snapshots as the icons are missing.

Everything is reset and firmwares are up to date.