topic Re: Essential Outdoor 2nd Gen - 2 accounts? in Arlo Essential Outdoor 2nd Gen

Essential Outdoor 2nd Gen - 2 accounts?

lajack — Thu, 31 Oct 2024 20:23:17 GMT

We have an essential Outdoor camera. Can I pair it to my phone with my account? Or do I need to use the account it was registered with?

Re: Essential Outdoor 2nd Gen - 2 accounts?

StephenB — Thu, 31 Oct 2024 22:37:34 GMT

@lajack wrote:

We have an essential Outdoor camera. Can I pair it to my phone with my account? Or do I need to use the account it was registered with?

What do you mean by "registered with"?

Re: Essential Outdoor 2nd Gen - 2 accounts?

lajack — Fri, 01 Nov 2024 14:13:21 GMT

That's the language Arlo used as they wouldn't let me contact someone in support. My cousin created the account and isn't sure how to add me so I started looking online. The camera is a smidge high and using the button on top isn't a great idea as I don't like ladders. So I wanted to ask Support about do I need her account or can I create one and how would i get access to the camera

Re: Essential Outdoor 2nd Gen - 2 accounts?

StephenB — Fri, 01 Nov 2024 16:58:22 GMT

@lajack wrote:

That's the language Arlo used as they wouldn't let me contact someone in support. My cousin created the account and isn't sure how to add me so I started looking online.

Is this your cousin's camera? Or was it purchased as a gift to you?

Does your cousin have any other Arlo devices in the account?

Options are to

change the email (username) for the account to you, and also update the payment method and change the password
share the camera using the friend account feature
remove the camera from your cousin's account, and add it to your account. (You will lose the trial subscription if you do this).

We can help with all three possibilities, but it'd be good to get a bit more info so we can sort out the best path.