topic Re: Essential XL 2K - Arlo Secure subscription - cannot change credit card number of new card in Arlo Essential Outdoor 2nd Gen

Essential XL 2K - Arlo Secure subscription - cannot change credit card number of new card

jsnoblin — Tue, 20 Aug 2024 16:59:53 GMT

My credit card I used for autopay for Arlo Secure was compromised. I received a new card. My last payment was autopay was for August 15 and the card was cancelled by then. I need to enter my new card number, and I cannot get it done usng the procedures I found on line. Logged my problem on a chat session. I cannot speak to an agent until I provide the code they said they would send to my email. The emails are never arriving in my IN box or my SPAM folder. The email they are sending to is the corrrect one. In short, my payment is due but I cannot get an agent who will work with me on method to enter my new card number. I've spent a couple hours on this. Need some help.

Re: Essential XL 2K - Arlo Secure subscription - cannot change credit card number of new card

BrookeN — Wed, 21 Aug 2024 14:04:07 GMT

I have reached out to support regarding the subscription concerns you have mentioned above. Support will be reaching out to you as soon as possible.

Re: Essential XL 2K - Arlo Secure subscription - cannot change credit card number of new card

01_irma — Sat, 26 Oct 2024 11:48:57 GMT

Need help changing my payment method

Re: Essential XL 2K - Arlo Secure subscription - cannot change credit card number of new card

BrookeN — Mon, 28 Oct 2024 16:18:10 GMT

@01_irma have you tried these steps

https://www.arlo.com/nl_nl/support/faq/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account