topic Re: Arlo taking money whilst saying debit card not valid. Uk in Arlo Essential Outdoor 2nd Gen

Arlo taking money whilst saying debit card not valid. Uk

SammyG79 — Wed, 23 Oct 2024 13:07:29 GMT

I'm trying to renew a cancelled subscription. Twice now i have entered the correct card details (same card as before) and it is saying "card not valid"..... Well it's valid enough for Arlo to have taken 2x £1 charges out of my account and is still saying card not valid. This is basically theft!!! Help! ABSOLUTELY NO SUPPORT FOR UK. POOR.

Re: Arlo taking money whilst saying debit card not valid. Uk

SammyG79 — Wed, 23 Oct 2024 13:20:40 GMT

@JamesC Can someone please help me with this. I just want to talk to a human being! Does arlo not have uk support, if not, why sell here. Really not happy.

Re: Arlo taking money whilst saying debit card not valid. Uk

JamesC — Wed, 23 Oct 2024 16:40:11 GMT

SammyG79,

I've opened and escalated a ticket detailing the concerns you've posted here. An agent will reach out to you to offer assistance as soon as possible.

JamesC