topic Re: Missing camera in Arlo Essential Outdoor 2nd Gen

Missing camera

KeysK — Mon, 14 Oct 2024 13:29:14 GMT

I have 2 cameras, one is included within a one camera plan.

The camera on the plan has vanished from my app, as well as associated recordings.

The other camera is still available.

Any ideas?

Re: Missing camera

jguerdat — Mon, 14 Oct 2024 13:37:20 GMT

Does the subscription still show in your account? If so, use the app to go to Settings, Support and choose your camera (or any camera that gets you to the next step). Scroll down to Contacts to talk to official support to see what they can tell you.

Otherwise, all you can do is to try onboarding it again. Use this procedure to reset the camera before doing so.

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: Missing camera

KeysK — Thu, 17 Oct 2024 15:28:02 GMT

Thanks. Factory reset and re-adding the camera has worked.