Won't reset, only infrared

Lmurray — Sat, 12 Oct 2024 15:18:11 GMT

Camera power died. Recharged. Reset, no lights visible except infra-red. Not showing on my device list any longer. Please advise.

Re: Won't reset, only infrared

JamesC — Tue, 15 Oct 2024 21:45:49 GMT

Lmurray,

Make sure the battery is fully charged and follow the reset procedure listed here: https://kb.arlo.com/000063225/How-do-I-factory-reset-my-Arlo-Essential-Outdoor-Camera-2nd-Generation

If you still do not see any LED behavior, I recommend that you reach out to the Arlo support team and open a ticket using the Arlo app. You can find support contact information under Settings > Support Center

JamesC

topic Won't reset, only infrared in Arlo Essential Outdoor 2nd Gen

Won't reset, only infrared

Re: Won't reset, only infrared