topic Token reset request in Arlo Essential Outdoor 2nd Gen

Token reset request

MrPresident — Wed, 09 Oct 2024 15:59:25 GMT

Hi may I get a token reset please? Thanks!

Re: Token reset request

MrPresident — Wed, 09 Oct 2024 20:05:03 GMT

Sorry the vmb4000 hub needs the reset for HomeKit. Thanks

Re: Token reset request

BrookeN — Thu, 10 Oct 2024 14:06:37 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Token reset request

MrPresident — Fri, 11 Oct 2024 22:03:41 GMT

Thanks. I’ve tried unplugging the power cord and unplugging my router but the app still says searching for device when trying to setup HomeKit. Any guidance?

Re: Token reset request

BrookeN — Mon, 14 Oct 2024 15:14:07 GMT

Make sure the homekit has access to Arlo.

Uninstall and reinstall the app

Then follow the steps I had previously sent.

If it happens not to work this time you would need to reset the basestation. But please keep in mind you would have to re-add all the cameras back onto the account.