topic Can't Connect Camera in Arlo Essential Outdoor 2nd Gen

Can't Connect Camera

lepper — Tue, 08 Oct 2024 21:49:35 GMT

I currently have two Arlo cameras: Essential Outdoor 2nd gen & doorbell. I purchased an indoor Essential camera being sold on eBay as a 2nd gen. It arrived today, and the pairing button is on the bottom so that means it's not a 2nd gen, correct? I can't connect it to my network. It must be because it's not 2.4 GHz. Besides trying to return the camera, what are my options? Thanks.

Re: Can't Connect Camera

StephenB — Wed, 09 Oct 2024 14:30:51 GMT

@lepper wrote:

I can't connect it to my network. It must be because it's not 2.4 GHz.

The camera is definitely 2.4 ghz. If you are saying your network doesn't have a 2.4 ghz band, then you likely are wrong about that. Almost all 5 ghz routers are actually dual band (supporting both). Are you able to log into the router's web page, and check?