topic Re: Arlo Chat System in Arlo Essential Outdoor 2nd Gen

Arlo Chat System

billbot — Wed, 02 Oct 2024 20:13:43 GMT

Has anyone had an incredibly frustrating experience with the chat system in customer support? Ridiculous! It's like. a live comedy act in how it just keeps looping back to the question it can't answer. Is there a way to get a live agent? I'm ready to find another provider it's been so bad!

Re: Arlo Chat System

JamesC — Wed, 02 Oct 2024 22:57:34 GMT

You can open a ticket directly with the support team by using the Arlo Secure app under Settings > Support Center.

You can also post details here on the community and we will help in any way we can.

JamesC

Re: Arlo Chat System

billbot — Mon, 07 Oct 2024 14:52:33 GMT

Thank you, James. I followed your suggestion and found a number for a live agent. Much better outcome!