topic Re: Essential Outdoor 2nd Gen in Arlo Essential Outdoor 2nd Gen

When trying to set it up to my wifi I keep getting error codes

Tship — Tue, 14 Nov 2023 06:00:48 GMT

When trying to set it up to my wifi I keep getting error codes and they can't find it in the system along with wrong password. I am putting in the right password. What is up.

Ehat is error code 17409

Cw72 — Mon, 13 Nov 2023 00:19:34 GMT

Can't connect

Re: Essential Outdoor 2nd Gen

Zhillsguy — Mon, 13 Nov 2023 03:05:19 GMT

Same issue here. Brand new with battery at 68%.

Re: Essential Outdoor 2nd Gen

JamesC — Mon, 13 Nov 2023 06:29:00 GMT

We're aware that some users are experiencing issues onboarding new Essential 2nd Generation devices, we're actively investigating these reports. I encourage you to try onboarding your cameras again now and let us know if you're still experiencing any issues.

JamesC

Re: Ehat is error code 17409

JamesC — Mon, 13 Nov 2023 06:29:35 GMT

JamesC

Issue with getting live feed and recorded events

S-T — Mon, 13 Nov 2023 15:00:01 GMT

Hello,

I have two devices, one in the backyard and another in a room within the house ( haven't decided where to set that one up yet) and I was able to get live feeds and recorded events initially, however, now I am not able to tap into either devices for live feed. In addition, I get notifications of events however nothing shows in the "feed" page or when I click on the notification.

Any suggestions. Thank you.

Re: Issue with getting live feed and recorded events

ZeliardM — Mon, 13 Nov 2023 15:39:15 GMT

It would be nice if Arlo would post this page up, but it seems that there are live stream issues with the essential 2 cameras and they don't have an ETA on the fix.

https://status.arlo.com/

Re: Essential Outdoor 2nd Gen

glgpreventive — Mon, 13 Nov 2023 16:40:02 GMT

Just purchased Arlo Essential outdoor camera 2nd Gen and I can't link it because the model does not show on the app. How can I fix this?

Re: Essential Outdoor 2nd Gen

JamesC — Mon, 13 Nov 2023 17:10:46 GMT

glgpreventive,

Where are you located? Arlo Essential 2nd generation cameras are not available for installation in all countries at this time.

JamesC

Re: Essential Outdoor 2nd Gen

glgpreventive — Mon, 13 Nov 2023 17:13:00 GMT

Puerto Rico. I bought it at our local Walmart, it should be available here.

Re: Essential Outdoor 2nd Gen

Tship — Mon, 13 Nov 2023 17:40:02 GMT

I am in Utah. I took the camera back to Walmart this morning. I tried everything that was suggested online to get it to work. Now my problem is that I was set up to be able to view my son's cameras online, now I cannot. When I log in to Arlo the page all that comes up is a page to personalize my dashboard. How can I get back to not having anything about a new camera come up. My son is overseas on a Navy ship, so having him do anything is impossible, and I need to be able to check his cameras. How do I get back to where I was before trying to install the camera?

Re: Ehat is error code 17409

lyndoraff4 — Mon, 13 Nov 2023 17:45:06 GMT

Can't Connect Essential Series 2 Camera. Error Code 17409

Re: Ehat is error code 17409

JamesC — Mon, 13 Nov 2023 17:58:12 GMT

We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Re: Essential Outdoor 2nd Gen

JamesC — Mon, 13 Nov 2023 17:59:05 GMT

We're currently investigating reports from some user experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Error code 17409

Perrhole72 — Mon, 13 Nov 2023 19:28:06 GMT

I purchased 3 Arlo essentials gen 2 HD cameras and I cannot get them to connect to my Wifi. What is the problem? I see others having the same issue. I get error code 17409.

Re: Error code 17409

JamesC — Mon, 13 Nov 2023 22:45:27 GMT

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Re: Issue with getting live feed and recorded events

JamesC — Mon, 13 Nov 2023 22:46:07 GMT

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Re: Ehat is error code 17409

KEGSPY — Mon, 13 Nov 2023 21:20:10 GMT

Cannot connect

Essential 2nd gen connect to VMB4000

lonk — Mon, 13 Nov 2023 22:48:26 GMT

Just purchases an Arlo Essential Outdoor 2nd Gen camera. Already have 3 Pro 2 cameras connected to a VMB4000 base station. Base station and pro 2 cameras are all working perfectly. I am using the latest app on an iphone. When I try add the new 2nd gen camera to the VMB4000 base station, I am prompted to enter a password. Is there a way to find this password? Any guidance would be appreciated.

Re: Essential 2nd gen connect to VMB4000

ShayneS — Mon, 13 Nov 2023 23:05:50 GMT

HI @lonk Thank you for the feedback

At the moment the Arlo DevOps team is investigating an issue where some customers from the US region cannot onboard Essential-2, Pro5 Cameras, and Home Security System and live-streaming issues with Essential 2 cameras. We are working on resolving this issue. We apologize for the inconvenience this may have caused.

You can track this via the status page here: https://status.arlo.com

Additionally, You can onboard 2nd Generation Essential Outdoor camera directly to your Wi-Fi Router. You can find detailed instructions via this How-To link: https://kb.arlo.com/000063196/How-to-set-up-the-Arlo-Essential-Outdoor-or-Outdoor-XL-Camera-2nd-Generation

The Base Station/SmartHub compatibility is slated for a future firmware release. I do not have a date available at this time but stay tuned here on the community and the below link for announcements.

https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Introducing-Arlo-Essential-Outdoor-Camera-2nd-Generation/m-p/1928491/thread-id/1?cid=bnll-wireless-em

Please let me know if you have any further questions and I will be happy to assist you.