topic No alerts and no video recording in Arlo Essential Outdoor 2nd Gen

No alerts and no video recording

DavidCooper — Mon, 30 Sep 2024 00:02:29 GMT

For the last month, I have been having issues with no recordings and no alerts. I have tried everything from factory resets to a full uninstall and reinstall of the app, but I'm still not getting any alerts or recordings.

Is there something I'm missing, or is there another problem with Alro services?

Re: No alerts and no video recording

StephenB — Mon, 30 Sep 2024 00:07:51 GMT

@DavidCooper wrote:

For the last month, I have been having issues with no recordings and no alerts.

Did the subscription expire?

Re: No alerts and no video recording

DavidCooper — Mon, 30 Sep 2024 00:21:46 GMT

my subscription expires on February 27, 2025

Re: No alerts and no video recording

StephenB — Mon, 30 Sep 2024 00:28:54 GMT

Can you make a manual recording while livestreaming?

Re: No alerts and no video recording

DavidCooper — Mon, 30 Sep 2024 01:31:53 GMT

Hi,

Yes i have recorded a 20sec footage which now shows in my feed.

I have seen others with the same problem and looks like Arlo support needs to update something there end

Re: No alerts and no video recording

StephenB — Mon, 30 Sep 2024 11:46:09 GMT

@DavidCooper wrote:
Yes i have recorded a 20sec footage which now shows in my feed.

That confirms the subscription status.

Have you double-checked the mode(s) you are using - making sure there is a rule for the camera that is set to notify and record?

Re: No alerts and no video recording

DavidCooper — Mon, 30 Sep 2024 19:22:25 GMT

Yes, the away mode is set to record and notify.

Re: No alerts and no video recording

HLStephenson — Wed, 02 Oct 2024 13:08:31 GMT

Known issue, contact ARLO support to get a help ticket. We have been waiting over a month as the "engineers" work on a fix.

Re: No alerts and no video recording

DavidCooper — Wed, 02 Oct 2024 19:17:59 GMT

How do you submit a help ticket? i have looked over the website, the app etc but all seem to be less than helpful.

Re: No alerts and no video recording

StephenB — Wed, 02 Oct 2024 19:33:48 GMT

@DavidCooper wrote:

How do you submit a help ticket? i have looked over the website, the app etc but all seem to be less than helpful.

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

Re: No alerts and no video recording

HLStephenson — Wed, 02 Oct 2024 20:30:13 GMT

Go to Arlo.com click on support. I use the live chat. (lower right, box with 3 dots)

Once you make contact with a person they'll open the help ticket for your case.

Re: No alerts and no video recording

StephenB — Thu, 03 Oct 2024 12:14:45 GMT

@HLStephenson wrote:

Go to Arlo.com click on support. I use the live chat. (lower right, box with 3 dots)

Once you make contact with a person they'll open the help ticket for your case.

Or use the support center in the app.

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

That will give you the option of phone support.