topic Re: Live view suddenly not working on laptop or phone. in Arlo Essential Outdoor 2nd Gen

Live view suddenly not working on laptop or phone.

graybuckley — Sun, 15 Sep 2024 17:25:03 GMT

Suddenly the cameras will not connect to a live view. They are connected to wifi, updated, and if you check the "video settings" to test the camera it works. It will say "an unexpected error occurred" and nothing will update. I have an Essentials spotlight camera 2nd generation..

Re: Live view suddenly not working on laptop or phone.

jguerdat — Mon, 16 Sep 2024 13:34:09 GMT

1) Reboot the camera via the camera settings.

2) Reboot the phone and maybe reinstall the app.

Any better?

Re: Live view suddenly not working on laptop or phone.

davidtferrier — Mon, 16 Sep 2024 15:09:04 GMT

Arlo Essential Outdoor Cameras. Same problem, can view cameras on my phone, but not on a web browser on laptop. Just started about a week or two ago. Tried all the suggested fixes but nothing works. Has Arlo even acknowledged the problem?

Re: Live view suddenly not working on laptop or phone.

JamesC — Mon, 16 Sep 2024 19:43:51 GMT

davidtferrier,

If the cameras are viewable on your phone but not the web browser on your laptop, this suggests something on the laptop or the network it is connected to is blocking the stream.

Is this a work laptop? Do you have any virus protection software installed?

JamesC

Re: Live view suddenly not working on laptop or phone.

davidtferrier — Fri, 20 Sep 2024 15:51:59 GMT

No, it's a personal laptop and it was working before and just stopped working. It's a Mac, using Ventura OS. Installed

Re: Live view suddenly not working on laptop or phone.

JamesC — Fri, 20 Sep 2024 17:33:15 GMT

davidtferrier,

What browser are you using? Have you tried using a different browser to see if you still experience the same behavior?

JamesC