topic Re: Arlo Essential Gen 2 - stuck detecting motion in Arlo Essential Outdoor 2nd Gen

Arlo Essential Gen 2 - stuck detecting motion

Carnesa — Wed, 18 Sep 2024 18:34:46 GMT

I have 2 Essential out door cameras that have been working well.

Recently both cameras, when they detect motion remain stuck in recording mode, do not record to feed, don’t show live footage and have to be reset.

Has anyone had the same problem or knows how to fix

Cheers

Re: Arlo Essential Gen 2 - stuck detecting motion

JamesC — Wed, 18 Sep 2024 18:35:42 GMT

Carnesa,

Has this happened to both cameras more than once? Does it happen to them simultaneously?

After resetting the cameras how long do they behave normally before having to reset again?

JamesC

Re: Arlo Essential Gen 2 - stuck detecting motion

HLStephenson — Thu, 19 Sep 2024 14:38:11 GMT

This is a known bug. Contact support and open a help ticket. I have the same issue and have been told "The engineers are working on a fix" It's been 3 weeks now and still hearing crickets

Re: Arlo Essential Gen 2 - stuck detecting motion

Carnesa — Fri, 20 Sep 2024 08:59:28 GMT

Hi James

whenever movement is detected it “starts recording” however nothing is saved to the feed and it then remains stuck and you are unable to access camera via app so you have no option but to reset camera and wait until it detracts movement again and then the cycle starts again.

Hope you can help