topic Re: Arlo Essential XL Spotlight won’t take a charge in Arlo Essential Outdoor 2nd Gen

Arlo Essential XL Spotlight won’t take a charge

roachroach — Fri, 06 Sep 2024 04:27:50 GMT

I disconnected the camera from the network because it was entirely unresponsive and wouldn’t charge.

I plug in the camera, no blue light. The infrared turn on briefly. There is a clicking noise in the camera like it is recording.

I hold down the button, no response. Wait ten seconds, no response. Wait one minute, no response.
the camera has turned into a paperweight.
Cannot reset. Cannot connect.
Please help.

Re: Arlo Essential XL Spotlight won’t take a charge

Jackiejoseph — Fri, 06 Sep 2024 09:18:49 GMT

I am experiencing the same issue with two of them. Only been in use since June 2024.
My issue has escalated through technical and I await a response.

Re: Arlo Essential XL Spotlight won’t take a charge

roachroach — Fri, 06 Sep 2024 16:58:17 GMT

It’s good to hear I’m not the only one. If you don’t mind, would you share whatever solution they give you when you get it?

Re: Arlo Essential XL Spotlight won’t take a charge

JamesC — Mon, 09 Sep 2024 16:04:24 GMT

roachroach,

The symptoms you described could indicate a hardware related issue. I encourage you to reach out to the support team and open a ticket detailing these symptoms by using the Arlo app under Settings > Support.

JamesC

Re: Arlo Essential XL Spotlight won’t take a charge

roachroach — Mon, 09 Sep 2024 16:59:15 GMT

Unfortunately, since I had removed the device to try and reboot, there is no device connected to reference for the support request.

Re: Arlo Essential XL Spotlight won’t take a charge

Jackiejoseph — Thu, 12 Sep 2024 16:44:45 GMT

Arlo have now confirmed replacements for both cameras as they are faulty. They only worked between June and August 2024

Re: Arlo Essential XL Spotlight won’t take a charge

roachroach — Tue, 17 Sep 2024 17:19:05 GMT

I guess I need to do something similar, cause it surely

hasnt fixed itself.

Arlo Support, holler at me. I can’t submit a claim.

Re: Arlo Essential XL Spotlight won’t take a charge

JamesC — Wed, 18 Sep 2024 15:54:39 GMT

roachroach,

If you have a subscription plan, you should be able to open a support ticket under Settings > Support. Once the ticket is open you can reference the serial number for the device that is experiencing issues. Please let me know if you need further assistance.

JamesC