topic Usa in Arlo Essential Outdoor 2nd Gen

Arlo Essential 2. generation will not connect to Arlo Base Station

esko79 — Tue, 26 Mar 2024 14:17:40 GMT

I just bought a new Arlo Base Station for my four Arlo Essential 1. gen cameras, and it works great! I have a fixed IP adress, did the port-forwarding and I can access the footage on my local storage away from home. Great!

But I have troubles connection my new Arlo Essential 2. gen camera to my Base Station. Again, I have four Arlo Essential (1. gen) connected to my Base Station, and they record all footage locally. When I connect my new 2. gen cam in the Arlo app, I don't get the option of using my Base Station as I do with 1. gen. I can see the Base Station in my Arlo app, and again, all other four Arlo Essential cameraes record to it, so the base station is probably not the problem.

We I get to choose a wifi network on the 2. gen, I only get TWO wifi-options although I have multiple wifi networks in my home. When I manually enter one of the wifi networks, that is not on the list, the 2. gen connects to this wifi without any problems. So I think this is the problem: the 2. gen can only detect two wifi-networks and the ARLO Base Station is not one of them.

I then tried manually to enter the wifi-name of the Arlo Base station (ARLO_VMB_21XXXX) but then I'm also asked to enter a password, and I don't know the password for the Arlo Base station (didn't have to use it with the other 1. gen cameras).

Have anyone had similiar problems? And can anyone help?

Esben

When will 2nd gen Essnential cameras connect to SmartHub?

jmlemay — Mon, 24 Jun 2024 18:56:15 GMT

Right now, there is no way to connect 2nd gen Essential cameras (at least the wired ones) to a SmartHub. They can only connect to wifi, which means they cannot record to local storage.

I saw a post on on one of the Arlo forums that there would be an update in 2024 allowing 2nd gen Essential cameras to connect to a SmartHub. Any idea when that is coming? It sucks that this wasn't made clear from the beginning. I have 4 other cameras that connect to the SmartHub, so I never suspected that newer models would __lose__ functionality.

Re: When will 2nd gen Essnential cameras connect to SmartHub?

jguerdat — Mon, 11 Mar 2024 14:10:58 GMT

This isn't the first time that a new Arlo product was released with only WiFi connection possible (IIRC, the original Essential cameras also had this limitation). We don't know if 2024 will see the release of a hub-capable firmware update will be released but I would think that it's very likely. I'm waiting for that release, too.

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

Streak2 — Tue, 26 Mar 2024 17:56:13 GMT

Essential Gen 2 are not compatible with any base stations right now. Apparently this could change with a future firmware update. If and when it does then you will be given the option to connect to your base or wifi during installation. While you may see the base's SSID it's not possible to connect it to it the usual way. This is why it does not appear in the list of possible wifi networks during installation.

You must select one of your regular wifi networks to connect the camera to.

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

esko79 — Tue, 26 Mar 2024 19:15:35 GMT

Thanks for the answer. If I had known that in advance, I wouldn't have purchased the cam 😞

Cant pair my essential cam to my smart hub

Stones2510 — Wed, 27 Mar 2024 00:21:39 GMT

I am trying to pair my essential 2k cam with my smart hub but the hub does not discover it.

Re: Cant pair my essential cam to my smart hub

StephenB — Wed, 27 Mar 2024 11:07:33 GMT

@Stones2510 wrote:

I am trying to pair my essential 2k cam with my smart hub but the hub does not discover it.

The gen 2 cameras don't have that feature yet. Arlo says they will add it, but they haven't said when.

Essential Gen 2 useless without subscriptio!

erson — Mon, 01 Apr 2024 14:14:37 GMT

I bought a set of Arlo Essential outdoor 2k gen 2 from Costco hoping to also buy a hub to save recordings. It appears Essential gen 2 is not compatible with any hub (gen 1 is) which essentially makes them completely useless as a video security system. Arlo support confirmed it. Do I miss something? Why would anyone want a camera that is not able to record?

the set is going back to Costco.

Re: Essential Gen 2 useless without subscriptio!

StephenB — Mon, 01 Apr 2024 21:02:16 GMT

@erson wrote:

Why would anyone want a camera that is not able to record?

They do record to the Arlo cloud (requiring a subscription).

But if you want the local recording feature, then I agree the best option is to return them. You could repurchase after Arlo adds that feature.

Re: When will 2nd gen Essnential cameras connect to SmartHub?

GKCurtis — Mon, 24 Jun 2024 15:27:43 GMT

I am in the same boat. I am a brand new Arlo owner. I bought the Ultra SmartHub and Essential Indoor camera to "dip my toe in the Arlo water" before purchasing additional outdoor and indoor cameras. When I purchased the Ultra SmartHub, I made sure to check the description to ensure compatibility and it clearly stated that it supported Essential Indoor CameraS.... they really need to use clearer verbage so that people don't make the same mistake as I did and only discover that they can't connect Gen 2 cameras to that hub after paying for and receiving the product and attempting to set it up. It is REALLY disingenuous and I am eagerly awaiting this rumored firmware update to rectify this situation. I wish Arlo felt it as important as I, and obviously other customers, do.

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

ess2isscam — Sat, 13 Jul 2024 15:27:38 GMT

Essential to outdoor camera 2 is a scam. Arlo should be ashamed that they make you buy subscription when you’ve bought all of the hardware which should be backward compatible to the original systems.

Usa

Tbnky — Sun, 08 Sep 2024 03:10:34 GMT

Was told 2024 was the target to update these to connect to a hub. Any progress or has this just been dropped?

Re: Arlo VMB 4540 & Essential 2 Cameras

PaulMcKenna — Mon, 09 Sep 2024 22:45:56 GMT

Totally agree, Arlo should not pick and choose. Just got a Arlo Hub VMB 4540 & 2 x Arlo "essential 2" cameras & solar panel. Purchased a Arlo doorbell too, works great with the hub, but cameras don't. Had a Google system, hense the need to store locally, whats wrong with Arlo??? Your second base is in Ireland too??????

Re: When will 2nd gen Essnential cameras connect to SmartHub?

Smoritz — Tue, 10 Sep 2024 00:30:46 GMT

Arlo was not up front about not being able to connect to hub. Cameras are useless at this point. Sneaky of Arlo at best!

Re: When will 2nd gen Essnential cameras connect to SmartHub?

jmlemay — Sat, 21 Sep 2024 00:45:39 GMT

Well I started this thread 6 months ago, and just checked back in for the first time in a while. I was hoping a firmware update would be available by now, but no luck. This sucks.

I was already married to the Arlo brand because of existing hardware, and needed a camera with pixel-based movement detection. So I went with the wired Essential line. The wireless cameras use infrared detection, and their detection range is 20' at best.

This now 8-month-old camera has never been used for its original intention, and was been a complete waste of money.

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

Cubamo — Fri, 27 Sep 2024 11:58:01 GMT

I would like to inform you that our engineering team is working on this so we will launch the firmware update for the cameras soon.
Currently, the Firmware update is under beta version. Once it is done you will get a firmware update through the Arlo app once you update then you can connect the cameras to the base station.This is what i was told today.

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

KT2644 — Thu, 10 Oct 2024 12:55:32 GMT

It's now October 2024, how soon will the update for a hub be available for the Essential Gen 2 cameras and which hub will it connect to?

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

EJWent — Sat, 12 Oct 2024 00:30:50 GMT

We are experiencing the same issue - 2nd gen essential camera will not connect to base after 30-day premium trial period ends. Am I reading the history of this thread correctly and hat there is no solution planned in the near future and essential 2 cameras are basically useless for recording to a base hub unless a subscription package is purchased? That was not described anywhere in the purchase terms -

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

Cubamo — Sat, 12 Oct 2024 08:26:07 GMT

Here again is what they told me.

Arlo Support

October 11, 2024 at 3:27 PM

Dear Art,Case Number: 44284564Inquiry: Gen 2 and base station compatibility.Good day, Senthil here. I noticed that you contacted Arlo for assistance with the issue. We appreciate you contacting Arlo Support. Thank you for your patience, and we sincerely regret any trouble our delayed response may have caused.We are aware of your statement that you wanted to know when the update will be available. We regret any inconvenience we may have caused you, and we recognize your frustration. Our top priority is customer satisfaction, and we sincerely apologize if that wasn't rendered clearly to you. We, the previous expert, had informed you that the engineering team is working round the clock to devise a solution for this issue, and we do not have any specific time for the release of the firmware update

Re: Arlo Essential 2. generation will not connect to Arlo Base Station

Cubamo — Sat, 12 Oct 2024 08:29:19 GMT

Good Luck