Camera's stopped working. VMC2330W-100NAE

allissaforever — Thu, 05 Sep 2024 19:26:09 GMT

I have the Arlo Essential Spotlight Camera ( pack of 3) after some time two out of the three cameras stopped working. We've made sure it was charged but that wasn't the issue. I have warranty on the product and would like to use my warranty for new ones.

Unfortunately, the chat bot will not put me in contact with anyone. Here I am posting on this thread hoping to hear from someone with customer support that will help me through my warranty process.

PS: the serial number on the box has started fading, so I'm not sure if "NAE" is the correct ending letter.

Re: Camera's stopped working. VMC2330W-100NAE

jguerdat — Fri, 06 Sep 2024 13:51:27 GMT

Verify that you have an active subscription in Settings, Subscription or Settings, Home Plans. Without a subscription you can't talk to official support about the warranty. You could purchase a single camera monthly plan to enable this conversation and then cancel it when done.

topic Camera's stopped working. VMC2330W-100NAE in Arlo Essential Outdoor 2nd Gen

Camera's stopped working. VMC2330W-100NAE

Re: Camera's stopped working. VMC2330W-100NAE