topic Re: Australia Refund - 3 weeks and counting in Arlo Essential Outdoor 2nd Gen

Australia Refund - 3 weeks and counting

cbroad — Wed, 21 Aug 2024 21:09:54 GMT

A return and refund was organised. StarTrack confirmed the items all arrived at their destination via the satchel organised by Arlo on July 31st, 2024.

Does it usually take more than 3 weeks for the return to be processed and refund to be completed?

Order # AU0005208

Re: Australia Refund - 3 weeks and counting

cbroad — Mon, 19 Aug 2024 20:48:02 GMT

Seems that this isn't a once off issue.

Plenty of others on this forum having the same issue - https://community.arlo.com/t5/Arlo/Refund-Returned-Items-No-Refund-No-Customer-Service/m-p/1930891

Refund - still waiting after 3 weeks

cbroad — Wed, 21 Aug 2024 20:22:11 GMT

A return and refund was organised. StarTrack confirmed the items all arrived on July 31st, 2024 at their destination via the satchel organised by Arlo.

Does it usually take more than 3 weeks for a return to be processed and the refund to be completed?

Order # AU0005208

Re: Australia Refund - 3 weeks and counting

cbroad — Wed, 21 Aug 2024 20:23:44 GMT

I can't edit post to correct the date to July 31st, so had to repost https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Refund-still-waiting-after-3-weeks/m-p/2414625#M2428

Re: Australia Refund - 3 weeks and counting

cbroad — Mon, 26 Aug 2024 21:23:52 GMT

On to week 4 now. It's time to speak with the regulator following absolutely no communication from Arlo.

Re: Australia Refund - 3 weeks and counting

cbroad — Mon, 26 Aug 2024 21:59:45 GMT

After 4 weeks since the equiment was picked up, a refund was issued. No communication from Arlo at all.

Buyer beware.