https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414481#M2420 <P>Yes. I called them in the morning. They place the order for replacement.&nbsp;</P> Tue, 20 Aug 2024 22:38:47 GMT UnhappyCamper1 2024-08-20T22:38:47Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414308#M2399 <P>When I was doing research on Arlo, I saw that the customer service listen not helpful but I went ahead and purchase six cameras one of them went bad. Call customer service the guy wanted the picture of the charger I’m using. And then when I called again, I was on call for 50 minutes most of the time I was on hold, after troubleshooting, the guy said he’s replacing the camera and he updated the incident. Also, send me an email. I have not received an email nor an updated ticket now I’m worried that tomorrow when I call I have to go through the same process. I’ll be on hold for 50 minutes and God knows if I’m gonna get my issue resolved.&nbsp;</P> Tue, 20 Aug 2024 01:17:16 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414308#M2399 UnhappyCamper1 2024-08-20T01:17:16Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414478#M2419 <P>It appears an agent has reached out to you today via email. Please refer to your open support case for more informaiton.</P> <P>&nbsp;</P> <P>JamesC</P> Tue, 20 Aug 2024 22:18:38 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414478#M2419 JamesC 2024-08-20T22:18:38Z https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414481#M2420 <P>Yes. I called them in the morning. They place the order for replacement.&nbsp;</P> Tue, 20 Aug 2024 22:38:47 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Customer-service/m-p/2414481#M2420 UnhappyCamper1 2024-08-20T22:38:47Z