topic Re: Câmera setup in Arlo Essential Outdoor 2nd Gen

Câmera setup

Pedreira — Tue, 20 Aug 2024 11:48:48 GMT

I can not setup the VMC 3050 following setup guide. The essencial câmera 2nd generation option is not available in the app Arlo Secure Home.

i suppose that this camera setup is only possible by using the New Arlo Experience App! But i can not download this upgrade from Apple Store!
can someone Help me?

Re: Câmera setup

StephenB — Tue, 20 Aug 2024 11:55:32 GMT

@Pedreira wrote:

The essential câmera 2nd generation option is not available in the app

What country are you in?

Re: Câmera setup

Pedreira — Tue, 20 Aug 2024 14:32:46 GMT

I am in Brazil

Re: Câmera setup

StephenB — Tue, 20 Aug 2024 15:11:04 GMT

@Pedreira wrote:

I am in Brazil

Arlo doesn't offer subscriptions in Brazil, and doesn't offer the Gen 2 cameras in all countries.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

One workaround that some users have used:

Use a VPN that terminates in a country where Arlo does offer subscriptions (for instance, the US)
Create the account in that country. Also use a payment method for that country.
Disconnect the VPN, and then add the camera to the new account.