topic paid my monthly subscription twice today and still can’t access my camera feed in Arlo Essential Outdoor 2nd Gen

paid my monthly subscription twice today and still can’t access my camera feed

Retired_Member — Fri, 16 Aug 2024 19:58:08 GMT

I have paid my monthly subscription twice today and still can’t access my camera feed I can’t call Arlo because it says i don’t have an subscription but I’ve paid 19.18 twice today

Re: Help!!!

StephenB — Thu, 15 Aug 2024 23:43:08 GMT

@Retired_Member wrote:

I have paid my monthly subscription twice today and still can’t access my camera feed I can’t call Arlo because it says i don’t have an subscription but I’ve paid 19.18 twice today

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - as they can create a support ticket on your behalf.

Re: Help!!!

JamesC — Fri, 16 Aug 2024 19:57:48 GMT

Brittrod_87,

I've taken a look at your account and you don't appear to have an active subscription plan. When going through the subscription flow are you receiving an error messages? Any indication that the information is being entered incorrectly or the payment method is being declined?

JamesC