topic Re: Double charged and still no subscription??? in Arlo Essential Outdoor 2nd Gen

Double charged and still no subscription???

MayMouse — Wed, 31 Jul 2024 11:00:15 GMT

So I get double charged for my subscription, it’s says “no active subscription” on my account and on my app, then when I click chat with an agent it says I don’t have a subscription so I’m not entitled to speak with an agent. Wtf is this mess?!? Anyone else have this problem?!? I’m about to switch camera providers all together.

Re: Double charged and still no subscription???

MayMouse — Wed, 31 Jul 2024 11:10:00 GMT

what the holy heck is this chat loop?!?

Re: Double charged and still no subscription???

BrookeN — Wed, 31 Jul 2024 16:01:06 GMT

I have escalated your concerns to support. They will reach out to you as soon as possible.

Re: Double charged and still no subscription???

MayMouse — Fri, 02 Aug 2024 01:42:13 GMT

Ok it’s only taken me to a webpage where I can only send in one screenshot. Nothing else has been done about this. I’m still double charged and still have no subscription.

Re: Double charged and still no subscription???

BrookeN — Fri, 02 Aug 2024 14:22:56 GMT

Have they called or emailed you?

Re: Double charged and still no subscription???

MayMouse — Sat, 03 Aug 2024 05:25:29 GMT

I got an email that took me to a page to “update my case” but nothing beyond that. This is absolutely frustrating. I’m moving and my cameras aren’t recording anything even though I was charged twice. Still have the “no subscription” status and I’m not paying a third time. I absolutely refuse. If my place gets broken into while I’m running loads to my new place I’m going to be absolutely furious.