topic Re: Security Camera - recover deleted surveillance videos in Arlo Essential Outdoor 2nd Gen

Security Camera - recover deleted surveillance videos

Sven_Blis_22 — Thu, 01 Aug 2024 20:48:14 GMT

Hello.

I'm an Arlo subscriber and I have a question. I regularly delete recorded surveillance videos.

Following roadworks that took place, I now find myself with damage to my property. I need to prove the quality of the work carried out.

I'd like to recover some surveillance videos from February 2024 that I've deleted. Does Arlo keep a back-up? Is it possible for them to restore and return to me the videos from February 2024?

Thank you in advance for your help.

Sven Blis

Re: Security Camera - recover deleted surveillance videos

JamesC — Thu, 01 Aug 2024 20:48:42 GMT

This is not possible. Content that has been deleted from library or feed is not recoverable. We recommend that you download and store locally any content you wish to preserve for later use.

JamesC

Re: Security Camera - recover deleted surveillance videos

Edinburgh_lad1 — Thu, 01 Aug 2024 21:25:46 GMT

It wouldn't be feasible either to do that. Arlo presumably have a lot of subscribers and keeping recordings from that far back in time would be too costly. You can use local storage and invest in a large usb/SD storage solution so you can access local recordings. Even if you subscribe to Arlo cloud storage, it's a good idea to have local storage enabled.

Re: Security Camera - recover deleted surveillance videos

StephenB — Fri, 02 Aug 2024 11:43:37 GMT

@Sven_Blis_22 wrote:

I'd like to recover some surveillance videos from February 2024 that I've deleted. Does Arlo keep a back-up? Is it possible for them to restore and return to me the videos from February 2024?

Unfortunately, Arlo can't recover them for you.

Re: Security Camera - recover deleted surveillance videos

jkapler — Sat, 12 Oct 2024 22:22:52 GMT

What use is the subscription if you cant recover deleted video? 😔

Re: Security Camera - recover deleted surveillance videos

jguerdat — Sun, 13 Oct 2024 14:07:48 GMT

That's what proactively downloading possibly important videos (or not deleting in the first place) and/or using a hub with local storage enabled to connect the cameras to is for. That's true whether you have a subscription or not.