topic Re: Essential 2 old gen camera in Arlo Essential Outdoor 2nd Gen

Essential 2 old gen camera

drailswife — Wed, 24 Jul 2024 18:34:37 GMT

My camera won't connect to the base hub. The red motion lights are staying red and keep clicking. I've tried tech support and they had me reset my base, which I did and consequently lost another camera that now won't reconnect. It's so expensive to replace these cameras but I don't know what else to do. Both cameras are less than a year old. 😡

Re: Essential 2 old gen camera

StephenB — Wed, 24 Jul 2024 21:55:46 GMT

@drailswife wrote:

My camera won't connect to the base hub.

Are you certain this is an Essential Gen 2?

Essential Gen 2 cameras can't be connected to your base [yet]. Arlo has said they will add that feature, but they haven't said when.